Blizzard Support Site Overhauled

Plus a celebration of Blizzard's 25 year anniversary

Blizzard Support 2.0
The official Blizzard support website has been overhauled, bringing a fresh face and improved search to players who need help. This week also saw the celebration of Blizzard's 25th anniversary, and a couple of Diablo III Patch 2.4 hotfixes.

Blizzard Support Site 2.0 Released
The updated Blizzard Support Site is a lot easier to get around. Each of Blizzard's major games has it's own section, like the Diablo III support. The Support Site 2.0 announcement details some of the major changes:

Breaking News: The New Blizzard Support Site is Live!

If you've used our site before, you'll probably notice that some things have changed. You can find a list of the biggest changes below.

Player feedback helped us redesign our site to better fit your needs. It should be easier than ever to find the answers you need, and to contact Game Masters if you need help.

Support Site 2.0 Patch Notes:

  • The support site's new style reflects our unified Blizzard identity and should provide the same great experience as our other sites.
  • The site will scale to fit your screen when you view it from a mobile device, and is designed with touch interfaces in mind.
  • Self-service options are now more visible in search results and recommended articles. These options may help you solve your issue without the need to contact Customer Support.
  • If you're logged in to your account, the new Activity Feed shows your recent ticket history and digital purchases. We're hoping to expand the functionality of this section in the coming months.
  • Improved search results let you easily navigate by product and document type—knowledgebase article, forum post, or community blog.
  • You can connect with other players to help solve problems by viewing Recent Forum Posts that relate to your current issue.
  • The built-in @BlizzardCS Twitter Feed lets you stay up to date on issues impacting our games, including server maintenance and breaking news.

These changes are the first steps in the redesign process for our support site. More changes are in the works to further help solve your problems and get you back in the game as fast as possible.

We hope you enjoy the new design, and thank you for your feedback! If you have additional feedback on the current design, you can post on our feedback forums.

Blizzard Celebrates 25 Years
This week brought a celebration of the 25th anniversary of Blizzard making great games! A tweet from the official Diablo Twitter account zooms through the history of many Blizzard games, and a video with Mike Morhaime and Frank Pearce celebrated the impressive event.

Patch 2.4.0 Hotfixes
A couple more hotfixes rolled out, dealing with an errant Bounty and fixing an issue with Custom Engineering on the Hellfire Amulet.
Two more hotfixes have been deployed today, February 11th.

Adventure Mode

  • Bounties

    • Fixed an issue that could cause the Wortham Survivors bounty to become unable to be completed. (2/11)


  • Hellfire Amulet

    • Fixed an issue that could cause the Custom Engineering Hellfire Amulet to stop functioning after a period of time. (2/11)
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