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HappyLlama #1230
Video driver crash(1)Category: GeneralMay-10-2016 4:12 PM PDT (8 years ago) Go to Blizzard forum post
So I looked over the internet and couldn't find anything. My AMD Radeon R9 200 series video driver keeps crashing when I play Diablo 3. I'll be able to play it, the game will freeze for about 2 seconds then resume due to my video failing and rebooting. I've tried uninstalling the driver and reinstalling it. If I upgrade the driver to the next level Crimson 16.5.1 it will cause the game its self to crash so let us focus on one problem here. When ever I play the game freezes then resumes after about 2 seconds. The freezing happens constantly but never a consistent period of time before each freeze. Any advise?
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Dankorii
Video driver crash(7)May-10-2016 5:04 PM PDT (8 years ago) Go to Blizzard forum post
HappyLlama,

Please post your DXDIAG file (Not the MSInfo) so we can get more information about your computer.

Here's a support article that will show you how to get the DXDIAG:

Obtaining System Files

Once you have the DXDIAG file, open it and copy/paste the entire file into your next reply.
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Dankorii
Video driver crash(8)May-10-2016 5:06 PM PDT (8 years ago) Go to Blizzard forum post
HappyLlama,

Let's also get a little more detailed information about your video card.

Here's how:

1. Download and install the GPU-z program.
2. Launch GPU-Z and let it run for about 5 minutes before starting up the game.
3. Leave GPU-Z running and run the game for about 10 minutes.
4. Close the game.
5. Click on GPU-Z's "Graphics Card" tab.
6. Click on the Camera icon located on the top right corner.
7. Click on the "Upload to a free image hosting" button.
8. Copy and paste the first link into your next forum reply.
9. Repeat steps 6 through 9 for the "Sensors" tab.
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