 | Canada Bell Latency Issues - 10/15(1) | Category: GeneralOctober-15-2015 3:25 PM PDT (9 years ago)  |
| My net is running fine according to speedtest. All other webpages are loading at or faster than normal rates. My Diablo ping is 500+ and will not come down. Reset my router, restarted my PC, made sure Diablo was the only thing running. No luck. My character moves lag-free, but the second I press a button or click my mouse to attack I'm at least 1/2 a second behind, sometimes more. | ||
 | Canada Bell Latency Issues - 10/15(50) | October-15-2015 6:37 PM PDT (9 years ago) |
| Judging by the volume of players reporting the same issue from the same ISP, it looks like Canada Bell customers may definitely be running into some issues. I'm currently going back through this thread for more information, but please provide me with a traceroute and pathping so we can identify where the issue is generating. Currently, looking at our game services everything appears to be stable and connections are running clear on our end, so we're likely looking at a Service Provider issue with getting traffic to our game servers from players. ______________________________ Technical Support: Sunday-Thursday, 12pm - 9pm Pacific Time How am I doing? || Support Agent Feedback || | ||
| Canada Bell Latency Issues - 10/15(62) | October-15-2015 7:29 PM PDT (9 years ago) |
| Thanks for the traces, everyone. We've asked out service providers to confirm the ingress congestion from Canada Bell's peering partners and we're trying to find out if we have any contacts at that provider to help escalate the issue to them. In the meantime, please continue to contact your ISP's Customer Support numbers to help report the outage. It appears that the first appearance of congestion or packet shaping happens on the 10.178.206.XX block and then there's a handoff issue after the 12.89.71.XX block. ______________________________ Technical Support: Sunday-Thursday, 12pm - 9pm Pacific Time How am I doing? || Support Agent Feedback || | ||
| Bell Canada Latency Issues - 10/15(68) | October-15-2015 7:42 PM PDT (9 years ago) |
Psssssst... its Bell Canada not Canada Bell. heh... I know I know... Fixed, and appreciated. :P ______________________________ Technical Support: Sunday-Thursday, 12pm - 9pm Pacific Time How am I doing? || Support Agent Feedback || | ||
| Bell Canada Latency Issues - 10/15(85) | October-16-2015 1:01 PM PDT (9 years ago) |
| As many players may have noticed, the issues subsided late last night/early this morning. Our service provider observed that Bell Canada was experiencing some congestion issues through a peering point in Chicago. All points are currently operating within capacity now, and the assumption is that this was an anomoly as previous trends don't suggest ongoing latency/connectivity issues from this routing path. It's possible that Bell Canada or that specific datacenter was performing maintenance, resulting in reduced capacity. We'll continue to monitor this throughout tonight's peak hours to see if the issue occurs again. It was confirmed with us that the issue was a result of network peering capacity issues in Bell Canada's network. Should players continue to see the issue tonight, please let us know and include your traceroute and pathping information! ______________________________ Technical Support: Sunday-Thursday, 12pm - 9pm Pacific Time How am I doing? || Support Agent Feedback || | ||
