Avatar of BzTW #1275
BzTW #1275
After Windows 10 Update Graphic Card missing required feature(1)Category: Technical SupportSeptember-26-2016 11:48 PM PDT (12 months ago) Go to Blizzard forum post
after recent windows 10 auto update it shows "Graphic card missing required feature" and stop the game launch. Even after i run a update on my driver which is up-to-date, it still showing me this dialog. How do i fix this problem.
Please Help!
Thank You

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System Information
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Time of this report: 9/26/2016, 23:44:35
Machine name: JV-PC
Machine Id: {ABD21628-C0B3-4072-89FF-6E4C4E44FE70}
Operating System: Windows 10 Home 32-bit (10.0, Build 14393) (14393.rs1_release_inmarket.160906-1818)
Language: Chinese (Traditional) (Regional Setting: Chinese (Traditional))
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: GA-MA790X-UD4P
BIOS: Award Modular BIOS v6.00PG
Processor: AMD Phenom(tm) 9550 Quad-Core Processor (4 CPUs), ~2.2GHz
Memory: 8192MB RAM
Available OS Memory: 3326MB RAM
Page File: 3527MB used, 4501MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.14393.0000 32bit Unicode

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DxDiag Notes
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Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

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DirectX Debug Levels
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Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

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Display Devices
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Card name: Microsoft Basic Display Driver
Manufacturer: (Standard display types)
Chip type: ATI ATOMBIOS
DAC type: (C) 1988-2005, ATI Technologies
Device Type: Display-Only Device
Device Key: Enum\ROOT\BASICDISPLAY
Device Status: 4180000B [DN_ROOT_ENUMERATED|DN_DRIVER_LOADED|DN_STARTED|DN_NT_ENUMERATOR|DN_NT_DRIVER|DN_NO_SHOW_IN_DM]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 1663 MB
Dedicated Memory: 0 MB
Shared Memory: 1663 MB
Current Mode: 1280 x 1024 (32 bit) (64Hz)
Monitor Name: LG L1970HR(Digital)
Monitor Model: L1970HR
Monitor Id: GSM4AE9
Native Mode: 1280 x 1024(p) (60.020Hz)
Output Type: Other
Driver Name: Unknown
Driver File Version: Unknown (Unknown)
Driver Version: 10.0.14393.0
DDI Version: 11.2
Feature Levels: 11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 2006/6/20 下午 05:00:00, 0 bytes
WHQL Logo'd: No
WHQL Date Stamp: None
Device Identifier: {D7B71AF4-43CC-11CF-B063-3918AFC2C735}
Vendor ID: 0x1414
Device ID: 0x008C
SubSys ID: 0x00000000
Revision ID: 0x0000
Driver Strong Name: basicdisplay.inf:1080904755d1bda1:MSBDD_Fallback:10.0.14393.0:ROOT\BasicDisplay
Rank Of Driver: 00FB0000
Video Accel:
DXVA2 Modes: Unknown
Avatar of Metalagon
Metalagon
After Windows 10 Update Graphic Card missing required feature(2)September-27-2016 11:14 AM PDT (12 months ago) Go to Blizzard forum post
Hello BzTW!

I realize my reply is a bit late, but I'd like to check in with you about this... in your system info, I see that your display device is listed as

Card name: Microsoft Basic Display Driver


This means that, for whatever reason, Windows isn't sending graphics processing to a dedicated device, like a video card, and is instead using a bare-minimum software solution to output video.

Do you know what your video card is? Have you tried manually reinstalling drivers for it?
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