Avatar of Kauboy #1122
Kauboy #1122
Game not Loading(1)Category: Technical SupportSeptember-23-2016 8:04 AM PDT (10 months ago) Go to Blizzard forum post
HI

Have the b-net widow open it says d3 is "Playing Now" but the game is not loaded... not sure why

MS10 and just updated yesterday... not sure if that is why?
Avatar of Jambrix
Jambrix
Game not Loading(4)September-23-2016 1:39 PM PDT (10 months ago) Go to Blizzard forum post
Hey Kauboy,

If you find that the game is no longer loading after updating Windows 10 it may be due to an issue with the Xbox Game DVR. Try these steps to disable the Xbox Game DVR:

  • Search for "Xbox" and open the Xbox app (You will need to log into your Microsoft Account.)
  • Once open, click on the settings option on the left (Cog Wheel).
  • Click the slider for the game DVR to turn if off.


Should the above steps not work to get the game to show up again I would also recommend trying Selective Startup.
Avatar of Jambrix
Jambrix
Game not Loading(10)September-23-2016 4:13 PM PDT (10 months ago) Go to Blizzard forum post
Posted by: Computercop

I guess last patch turned Streaming back on...disable Streaming in Settings and reboot computer. I got back into the game doing this....


Thanks for the update Computercop! I'm glad to hear that disabling the Blizzard Streaming got you back in. For anyone that does not wish to stream, this would be another good step to try if the game is not loading after hitting the Play button.

1. In the Battle.net app and click on the Battle.net icon in the top left, then select Settings
2. Click on Streaming on the left
3. Uncheck the option for "Enable Streaming"
4. Click Done at the bottom then try launching the game again.
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