Avatar of Reykjavik #1744
Reykjavik #1744
D3 Crashes Computer When Using HDMI Display(1)Category: Technical SupportSeptember-4-2016 10:59 PM PDT (8 months ago) Go to Blizzard forum post
Hey guys, I have recently got back into D3 and have been playing with my laptop while using a panasonic tv as a monitor. Now and then my computer will randomly crash and it seems to only do so when using my TV as my display. I find when I use my laptop screen I have no problems. I am not sure whether it is using an HDMI display that is causing the problem, or whether it is something else. My laptop is an ASUS TP550L 64-bit Intel i7-5500U 2.40GHz with 8GB RAM. My graphics card is Nvidia 920m.I am not sure if this is a problem related to windows 10, as I had played D3 previously on a desktop running windows 7 with no problems.

Any help would be appreciated, guys. I am sick of using my top's screen and sound to play this game. Also, I appologize in advance if this has already been answered, I am lazy and have been dealing with this problem for awhile (completing bounties has made this a really annoying problem)
Avatar of Zuvykree
Zuvykree
D3 Crashes Computer When Using HDMI Display(2)September-5-2016 8:26 AM PDT (8 months ago) Go to Blizzard forum post
Diablo III does not support using a TV as a monitor but we understand players some times want to do this. I'd recommend making sure you followed the steps on our TV Article Here.

- Make sure you have Windows 10 Updated to the latest Anniversary Update, steps on how to get it can be found Here.

- Make sure your Nvidia 920m driver is updated here.

- Make sure while connected to your TV background streams are off such as XboxDVR, Nvidia Shadowplay and the Facebook Stream within the Battle.net Desktop app:

Xbox DVR:
Press Windows Key + Q to open the Windows Search.
Search for "Xbox" and open the Xbox App (already installed by default).
Login with your Microsoft account.
If you are greeted with a welcome screen, click Play.
Once open, click on settings option on the lower left (cogwheel icon).
Select the game DVR option.
Toggle the game DVR off.

ShadowPlay - Shutdown Geforce Experience.

Facebook Stream -> Goto Battle.net desktop app -> Settings -> Streaming -> Uncheck: Enable Streaming.

Thank you!
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