Avatar of Zid #2356
Zid #2356
Disconected by the server and died (hardcore)(1)Category: Technical SupportAugust-23-2016 11:54 AM PDT (2 years ago) Go to Blizzard forum post
I was doing a greater rift (quite easy for my charachter (12))(ryne,hardcore season 7) when the gaming froze, i thought i was having trouble with my connection , but it was working completely fine,when i try to log in, and an error at the character part of the loging happened telling i should try again.I tried again and finally entered to the gaming finding that my character was dead.
I would really would like to know if blizzard can offer me some solution since it was completely unfair to lose my character for a problem of diablo 3 server and not anything i have done.
Avatar of Zuvykree
Disconected by the server and died (hardcore)(2)August-23-2016 12:37 PM PDT (2 years ago) Go to Blizzard forum post
Howdy Zid,

As a player myself who has lost Hardcore characters, I completely understand the feeling of seeing a character die for reasons that feel out side of your control. Customer Service can not restore a Hardcore character at all. We can help narrow down what caused the issue though.

We had a DDOS attack on major ISPs around 5-6 hours ago but nothing major impacting Diablo III around the time of your post though. When the program is freezing causing you to force quit, or it quits on it's own. I would start focusing on the reason that occurred and address the core issue. This will help avoid it from occurring again in the future.

Try checking out our Lockup and Freezing troubleshooting Here. If the issue continues post up your Dxdiag and a WinMTR within code blocks so we can help narrow this down.

Step 1) A WinMTR test shows your connection to our servers over time instead of a snap shot, that a pathping or tracert can offer us. This is great at picking up fluctuating connection issues such as your latency spiking up and down or why disconnects are occurring:

1. Download WinMTR (http://www.softpedia.com/get/Network-Tools/Network-Testing/WinMTR.shtml)
2. Unzip the file to your desktop
3. Open the WinMTR folder and select the 32 or 64 bit version. Choose whichever one corresponds to your version of Windows. Run the WinMTR.
4. Type the IP under “host”:
5. Click “start” and open the game. Wait until you experience the latency and let the test run for another 10 minutes before clicking “stop”.
6. Click “Copy text to clipboard” and paste it to a new Text Document named: WinMTR1.txt.

Thank you!
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