Avatar of Rofflox #2844
Rofflox #2844
Game freezes in menu - Foces reboot since 2.4.2 / Win 10 Update(1)Category: Technical SupportAugust-5-2016 7:43 AM PDT (8 years ago) Go to Blizzard forum post
Just wanted to get started for S7, but my game freezes in the menu and forces a reboot.After some testing it seems the game doesn't work well since patch 2.4.2 or the new Windows 10 anniversary update.

The problem seems to have to do with an uncapped framerate. I'm using a widescreen 3440x1440 21:9 gsync monitor and have therefore disabled vsync ingame. If I enable vsync or change the window mode to "Fullscreen", no freeze occures. Unfortunately I cannot run the game on fullscreen mode, because D3 doesn't native support this resolution.

So, my workaround for Gsync-Monitors:

In Menu:
Enable VSync or Change Mode to "Fullscreen"

In Game:
Disable VSync or Change Mode back to "Windows (Fullscreen)"

Edit: Just for debugging purposes my full system spec:


  • CPU: I7 6700k @4GHz (Stock)
  • RAM: 32GB DDR4-3200
  • GPU: MSI 1080GTX
  • Monitor: Acer X34 3440x1440 (21:9)
  • GPU Driver: 368.81
  • Windows Version: 10.0.14393
Avatar of Reilnorian
Reilnorian
Game freezes in menu - Foces reboot since 2.4.2 / Win 10 Update(3)August-6-2016 3:36 PM PDT (8 years ago) Go to Blizzard forum post
To keep your video card from overworking and trying to draw ALL the frames for our games, I recommend limiting how many are drawn at a time. Our Support Article has information on this process. This can help reduce heat levels as well so you may notice improvement overall with this setting. Let me know if that helps at all as well!
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