Avatar of LonelyKnight #1408
LonelyKnight #1408
Black Screen while Playing, Had to Force Shutdown(1)Category: Technical SupportAugust-3-2016 5:20 AM PDT (2 years ago) Go to Blizzard forum post
My laptop always get the black screen while I'm playing Diablo 3. It's happen every 10 minutes when I'm playing Diablo 3 (sometimes it's take more than 10 minutes).

I already updated the driver to the latest version for my laptop, repaired the game files but It's still happen. this issue started after season 6 launch, I played this game before season 1 lived, this issue never happened for me before.

It's not like the game freezing in Act 2, Desolate sand or game freezing while downloading, I already resolved that problem. My screen just goes black, I can still hear the sound, my party see my character in the game (my character just stand in the map and cannot move) but I cannot do anything to my laptop except to force shutdown.

I play most of Blizzard games like Heroes/ Overwatch but this issue is not happen on those games.

------------------
System Information
------------------
Time of this report: 8/3/2016, 19:10:55
Machine name: WIN7-PC
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150316-1654)
Language: Thai (Regional Setting: Thai)
System Manufacturer: TOSHIBA
System Model: Satellite L840
BIOS: InsydeH2O Version 03.72.011.90
Processor: Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz (4 CPUs), ~2.5GHz
Memory: 8192MB RAM
Available OS Memory: 8162MB RAM
Page File: 3677MB used, 12645MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: AMD Radeon HD 7600M Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x6840)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_6840&SUBSYS_FB511179&REV_00
Display Memory: 4095 MB
Dedicated Memory: 2028 MB
Shared Memory: 2067 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: CMN1470
Native Mode: 1366 x 768(p) (60.031Hz)
Output Type: Internal
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1433 (English)
Driver Version: 15.301.1901.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 2/27/2016 04:00:24, 1506000 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71EE2-2B00-11CF-5077-5BDBBEC2C535}
Vendor ID: 0x1002
Device ID: 0x6840
SubSys ID: 0xFB511179
Revision ID: 0x0000
Driver Strong Name: oem10.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_R476:15.301.1901.0:pci\ven_1002&dev_6840
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Headphones (2- High Definition Audio Device)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_14F1&DEV_506E&SUBSYS_1179FB50&REV_1000
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/20/2010 17:44:23, 350208 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Speakers (2- High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_14F1&DEV_506E&SUBSYS_1179FB50&REV_1000
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/20/2010 17:44:23, 350208 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Microphone (2- High Definition Audio Device)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
Date and Size: 11/20/2010 17:44:23, 350208 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Razer DeathAdder Chroma
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1532, 0x0043
FF Driver: n/a

Device Name: Razer DeathAdder Chroma
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1532, 0x0043
FF Driver: n/a

Device Name: Razer DeathAdder Chroma
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1532, 0x0043
FF Driver: n/a

Device Name: Razer DeathAdder Chroma
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1532, 0x0043
FF Driver: n/a

Device Name: USB Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1C4F, 0x0002
FF Driver: n/a

Device Name: USB Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1C4F, 0x0002
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x1E26
| Matching Device ID: usb\root_hub20
| Service: usbhub
|
+-+ Generic USB Hub
| | Vendor/Product ID: 0x8087, 0x0024
| | Location: Port_#0001.Hub_#0002
| | Matching Device ID: usb\class_09
| | Service: usbhub

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Standard PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
|
+ HID Keyboard Device
| Vendor/Product ID: 0x1532, 0x0043
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ Razer DeathAdder Chroma
| Vendor/Product ID: 0x1532, 0x0043
| Matching Device ID: hid\vid_1532&pid_0043&mi_02
| Upper Filters: rzudd
| Service: kbdhid
|
+ HID Keyboard Device
| Vendor/Product ID: 0x1C4F, 0x0002
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ PS/2 Compatible Mouse
| Matching Device ID: *pnp0f13
| Service: i8042prt
|
+ Razer DeathAdder Chroma
| Vendor/Product ID: 0x1532, 0x0043
| Matching Device ID: hid\vid_1532&pid_0043&mi_00
| Upper Filters: rzudd
| Service: mouhid
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 34.2 GB
Total Space: 102.4 GB
File System: NTFS
Model: TOSHIBA MK6475GSX ATA Device

Drive: D:
Free Space: 72.6 GB
Total Space: 508.1 GB
File System: NTFS
Model: TOSHIBA MK6475GSX ATA Device

Drive: E:
Model: TSSTcorp CDDVDW SN-208AB ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (Thai), , 0 bytes

Drive: F:
Model: QRIVI 4LA3O9MBS SCSI CdRom Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (Thai), , 0 bytes

Drive: G:
Model: QRIVI 4LA3O9MBS SCSI CdRom Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (Thai), , 0 bytes

--------------
System Devices
--------------
Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_8086&DEV_1E26&SUBSYS_FB511179&REV_04\3&11583659&1&E8
Driver: n/a

Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_8086&DEV_0151&SUBSYS_FB511179&REV_09\3&11583659&1&08
Driver: n/a

Name: Intel(R) 7 Series/C216 Chipset Family SMBus Host Controller - 1E22
Device ID: PCI\VEN_8086&DEV_1E22&SUBSYS_FB511179&REV_04\3&11583659&1&FB
Driver: n/a

Name: AMD Radeon HD 7600M Series
Device ID: PCI\VEN_1002&DEV_6840&SUBSYS_FB511179&REV_00\4&2B0DDDE&0&0008
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_1E20&SUBSYS_FB511179&REV_04\3&11583659&1&D8
Driver: n/a

Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_8086&DEV_1E16&SUBSYS_FB511179&REV_C4\3&11583659&1&E3
Driver: n/a

Name: PCI standard ISA bridge
Device ID: PCI\VEN_8086&DEV_1E59&SUBSYS_FB511179&REV_04\3&11583659&1&F8
Driver: n/a

Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_8086&DEV_1E14&SUBSYS_FB511179&REV_C4\3&11583659&1&E2
Driver: n/a

Name: Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
Device ID: PCI\VEN_1969&DEV_1083&SUBSYS_FB501179&REV_C0\4&B4EA913&0&00E3
Driver: n/a

Name: Intel(R) Management Engine Interface
Device ID: PCI\VEN_8086&DEV_1E3A&SUBSYS_FB511179&REV_04\3&11583659&1&B0
Driver: n/a

Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_8086&DEV_1E10&SUBSYS_FB511179&REV_C4\3&11583659&1&E0
Driver: n/a

Name: Atheros AR9485WB-EG Wireless Network Adapter
Device ID: PCI\VEN_168C&DEV_0032&SUBSYS_660811AD&REV_01\4&448B74D&0&00E2
Driver: n/a

Name: Intel(R) USB 3.0 eXtensible Host Controller
Device ID: PCI\VEN_8086&DEV_1E31&SUBSYS_FB511179&REV_04\3&11583659&1&A0
Driver: n/a

Name: Standard AHCI 1.0 Serial ATA Controller
Device ID: PCI\VEN_8086&DEV_1E03&SUBSYS_FB511179&REV_04\3&11583659&1&FA
Driver: n/a

Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_8086&DEV_1E2D&SUBSYS_FB511179&REV_04\3&11583659&1&D0
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_8086&DEV_0154&SUBSYS_FB511179&REV_09\3&11583659&1&00
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_AA90&SUBSYS_FB511179&REV_00\4&2B0DDDE&0&0108
Driver: n/a

------------------
DirectShow Filters
------------------

Nero Digital:
Nero Digital Renderer,0x00100000,1,0,NeroDigital.dll,5.05.0009.0009
Nero Digital MP4 Muxer,0x00100000,1,1,NeroDigital.dll,5.05.0009.0009
Nero Digital AAC Encoder,0x00100000,1,1,NeroDigital.dll,5.05.0009.0009
Subpic Encoder,0x00100000,1,3,NeroDigital.dll,5.05.0009.0009
Watermark,0x00200000,1,1,NeroDigital.dll,5.05.0009.0009
AMR Encoder,0x00100000,1,1,NeroDigital.dll,5.05.0009.0009
Nero Digital AVC Encoder,0x00100000,1,1,NeroDigital.dll,5.05.0009.0009
Media Type Adjustment,0x00200000,1,1,NeroDigital.dll,5.05.0009.0009
Nero Digital DMO Wrapper,0x00200000,1,1,NeroDigital.dll,5.05.0009.0009
Nero Digital SP/ASP Encoder,0x00100000,1,1,NeroDigital.dll,5.05.0009.0009
VideoTee,0x00200000,1,2,NeroDigital.dll,5.05.0009.0009
PreviewRenderer,0x00400000,1,0,NeroDigital.dll,5.05.0009.0009

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.18221
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
Nero Digital Audio Encoder 8,0x00200000,1,2,NeNDAud.ax,5.05.0009.0009
Nero Digital Muxer 8,0x00200000,2,1,NeNDMux.ax,5.05.0009.0009
Nero Digital File Writer 8,0x00200000,1,0,NeNDMux.ax,5.05.0009.0009
Nero Digital Null Renderer 8,0x00200000,1,0,NeNDMux.ax,5.05.0009.0009
Nero Digital Subpicture Enc 8,0x00200000,1,0,NeNDMux.ax,5.05.0009.0009
Nero Digital Video Enc 8,0x00200000,1,2,NeNDVid.ax,5.05.0009.0009
Nero Sound Switcher,0x00200000,1,1,NeSoundSwitch.ax,5.05.0009.0009
ffdshow Video Decoder,0xff800001,2,1,ffdshow.ax,1.03.4527.0000
Nero QuickTime(tm) Audio Decoder,0x00400000,1,1,NeQTDec.ax,5.05.0009.0009
Nero File Source (Async.),0x00400000,0,1,NeFileSourceAsync.ax,5.05.0009.0009
Nero Subpicture Decoder,0x00200000,1,1,NeSubpicture.ax,5.05.0009.0009
WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,16.04.3528.0331
Record Queue,0x00200000,1,1,WLXVAFilt.dll,16.04.3528.0331
WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,16.04.3528.0331
WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,16.04.3528.0331
WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,16.04.3528.0331
WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,16.04.3528.0331
WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,16.04.3528.0331
Nero Audio Decoder 2,0x00600000,1,1,NeAudio2.ax,5.05.0009.0009
ffdshow raw video filter,0x00200000,2,1,ffdshow.ax,1.03.4527.0000
ffdshow Audio Decoder,0xff800001,1,1,ffdshow.ax,1.03.4527.0000
Nero AV Synchronizer,0x00200000,1,1,NeAVSync.ax,5.05.0009.0009
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
Nero Frame Capture,0x00200000,1,1,NeCapture.ax,5.05.0009.0009
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.18741
LAV Splitter,0x00800004,1,1,LAVSplitter.ax,0.62.0000.0000
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
Nero Splitter,0x00600000,1,3,NeSplitter.ax,5.05.0009.0009
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.18741
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.18741
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.17037
Nero Vobu Generator,0x00200000,1,0,NeroVobuGenerator.ax,5.05.0009.0009
Nero Audio Renderer,0x00200000,1,0,NeAudioRender.ax,5.05.0009.0009
Nero Subtitle,0x00200000,1,1,NeSubtitle.ax,5.05.0009.0009
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
MainConcept MPEG Encoder,0x00200000,2,1,mcesmpeg.ax,1.02.7984.0000
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
Nero Teletext Decoder,0x00200000,1,1,NeTeletext.ax,5.05.0009.0009
Nero Video Processor,0x00200000,1,1,NeroVideoProc.ax,5.05.0009.0009
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.18741
DivX for Blizzard Decoder Filter,0x00800000,1,1,,
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.18741
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.18741
Nero DVD Navigator,0x00600000,0,14,NeDVD.ax,5.05.0009.0009
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
DV Scenes,0x00200000,1,1,NVDV.dll,3.00.0007.0001
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
Nero Resize,0x00400000,1,1,NeResize.ax,5.05.0009.0009
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
DV Source Filter,0x00400000,0,1,NVDV.dll,3.00.0007.0001
Nero Colorspace Converter,0x00200000,1,1,NeColorspace.ax,5.05.0009.0009
Nero Video Analyzer,0x00200000,2,0,NeVideoAnalyzer.ax,5.05.0009.0009
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.18741
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.18741
Nero Audio CD Navigator,0x00200000,0,1,NeAudCD.ax,5.05.0009.0009
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Nero Video Renderer,0x00200000,1,0,NeVideoRenderer.ax,5.05.0009.0009
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.18741
Nero Scene Detector 2,0x00200000,2,0,NeSceneDetector.ax,5.05.0009.0009
Nero FLV Splitter,0x00400000,1,1,NeFLVSplitter.ax,5.05.0009.0009
Nero Stream Buffer Sink,0x00200000,0,0,NeSBE.ax,5.05.0009.0009
Nero PresentationGraphics Decoder,0x00600000,2,1,NeBDGraphic.ax,5.05.0009.0009
Nero MP2 Audio Encoder,0x00200000,1,1,NeMP2AudioEnc.ax,5.05.0009.0009
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
Nero Mpeg2 Encoder,0x00200000,2,1,NeVCR.ax,5.05.0009.0009
Nero HD Audio Mixer,0x00200000,3,1,NeHDAudioMixer.ax,5.05.0009.0009
Xvid MPEG-4 Video Decoder,0x00800002,1,1,xvid.ax,
Nero PS Muxer,0x00200000,1,1,NePSMuxer.ax,5.05.0009.0009
Nero Scene Detector,0x00200000,1,0,NeSceneDetector.ax,5.05.0009.0009
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.18741
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.18741
Nero Elementary Stream Parser,0x00200000,1,1,NeESParser.ax,5.05.0009.0009
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.18741
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.18741
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.18741
Nero Audio Transcoder,0x00200000,1,1,NeTranscoder.ax,5.05.0009.0009
Nero Vcd Navigator,0x00600000,0,2,NeVCD.ax,5.05.0009.0009
Haali Video Renderer,0x00200000,1,0,dxr.dll,
File Writer,0x00200000,1,0,WLXVAFilt.dll,16.04.3528.0331
Nero Deinterlace,0x00200000,1,1,NeDeinterlace.ax,5.05.0009.0009
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
Nero TS Muxer,0x00200000,1,1,NeTSMuxer.ax,5.05.0009.0009
Nero Framerate Converter,0x00200000,1,1,NeFramerate.ax,5.05.0009.0009
Nero DVD Decoder,0x00600000,2,1,NeVideo.ax,5.05.0009.0009
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
Nero Mpeg Video Encoder,0x00200000,1,1,NeMpegVideoEnc.ax,5.05.0009.0009
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
Nero Video Decoder HD,0x00200000,1,2,NeVideoHD.ax,5.05.0009.0009
Nero QuickTime(tm) Video Decoder,0x00400000,1,1,NeQTDec.ax,5.05.0009.0009
DirectVobSub,0x00200000,2,1,vsfilter.dll,3.00.0000.0236
DirectVobSub (auto-loading version),0x00800002,2,1,vsfilter.dll,3.00.0000.0236
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.18741
Nero Stream Buffer Source,0x00200000,0,0,NeSBE.ax,5.05.0009.0009
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.18741
Nero Audio CD Filter,0x00200000,0,1,NeAudCD.ax,5.05.0009.0009
Nero MP3 Encoder,0x00200000,1,1,NeMp3Encoder.ax,5.05.0009.0009
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.18741
Nero Audible Decoder,0x00200000,1,1,NeAudible.ax,5.05.0009.0009
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
DC-Bass Source,0x00400000,0,1,DCBassSourceMod.ax,1.05.0002.0000
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
ffdshow Audio Processor,0x00200000,1,1,ffdshow.ax,1.03.4527.0000
LAV Splitter Source,0x00800004,0,1,LAVSplitter.ax,0.62.0000.0000
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.18501
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.18501
VP7 Decompressor,0x00800000,1,1,vp7dec.ax,7.00.0010.0000
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
Nero VMR Modules Filter,0x00200000,1,0,NeroVMRModules.dll,5.05.0009.0009
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.18741
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.18741
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.18741
Nero InteractiveGraphics Decoder,0x00600000,1,1,NeBDGraphic.ax,5.05.0009.0009
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.18741
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.18741
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.18741
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.18741
Nero Photo Source,0x00200000,0,1,NePhotoSource.ax,5.05.0009.0009
Nero Thumbnail Decoder,0x00600000,1,1,NeBDThumbnail.ax,5.05.0009.0009
ffdshow subtitles filter,0x00200000,2,1,ffdshow.ax,1.03.4527.0000
ACDEncodeQT,0x00200000,0,0,ACDEncodeQT.ax,1.00.0001.0001
madVR,0x00200000,1,0,madVR.ax,0.86.0011.0000
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.18741
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.18741
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.18741
Nero Ogg Splitter,0x00400000,1,1,NeOggSplitter.ax,5.05.0009.0009
Nero MP4 Splitter,0x00600000,1,1,NeMP4Splitter.ax,5.05.0009.0009
LAV Audio Decoder,0x00800003,1,1,LAVAudio.ax,0.62.0000.0000
Memory Buffered Filter,0x00200000,1,0,,
Memory Buffered Filter,0x00200000,1,0,,
LAV Video Decoder,0x00800003,1,1,LAVVideo.ax,0.62.0000.0000
Nero Sound Processor,0x00200000,1,1,NeSoundProc.ax,5.05.0009.0009
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Nero Video Decoder,0x00600000,2,1,NeVideo.ax,5.05.0009.0009
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.18741
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
Nero DV Splitter,0x00200000,1,2,NeDVSplitter.ax,5.05.0009.0009
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.18741
Sonic Foundry Multi-Band Dynamics,0x00200000,1,1,sfppack2.dll,1.00.0000.0226
Sonic Foundry Chorus,0x00200000,1,1,sfppack1.dll,1.00.0000.0231
Sonic Foundry Distortion,0x00200000,1,1,sfppack3.dll,1.00.0000.0225
Sonic Foundry Gapper/Snipper,0x00200000,1,1,sfppack3.dll,1.00.0000.0225
Sonic Foundry Simple Delay,0x00200000,1,1,sfppack1.dll,1.00.0000.0231
Sonic Foundry Reverb,0x00200000,1,1,sfppack1.dll,1.00.0000.0231
Sonic Foundry Multi-Tap Delay,0x00200000,1,1,sfppack1.dll,1.00.0000.0231
Sonic Foundry Graphic EQ,0x00200000,1,1,sfppack2.dll,1.00.0000.0226
Sonic Foundry Smooth/Enhance,0x00200000,1,1,sfppack3.dll,1.00.0000.0225
Sonic Foundry Parametric EQ,0x00200000,1,1,sfppack2.dll,1.00.0000.0226
Sonic Foundry Time Stretch,0x00200000,1,1,sfppack1.dll,1.00.0000.0231
Sonic Foundry Noise Gate,0x00200000,1,1,sfppack2.dll,1.00.0000.0226
Sonic Foundry Paragraphic EQ,0x00200000,1,1,sfppack2.dll,1.00.0000.0226
Sonic Foundry Vibrato,0x00200000,1,1,sfppack3.dll,1.00.0000.0225
Sonic Foundry Pitch Shift,0x00200000,1,1,sfppack1.dll,1.00.0000.0231
Sonic Foundry Flange/Wah-wah,0x00200000,1,1,sfppack3.dll,1.00.0000.0225
Sonic Foundry Graphic Dynamics,0x00200000,1,1,sfppack2.dll,1.00.0000.0226
Sonic Foundry Amplitude Modulation,0x00200000,1,1,sfppack3.dll,1.00.0000.0225

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
ffdshow video encoder,0x00100000,1,1,ffdshow.ax,1.03.4527.0000
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.18741
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
ffdshow Video Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Lagarith Lossless Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514
x264vfw - H.264/MPEG-4 AVC codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Xvid MPEG-4 Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.18741
PCM,0x00200000,1,1,quartz.dll,6.06.7601.18741
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.18741
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.18741
AC-3 ACM Extensible,0x00200000,1,1,quartz.dll,6.06.7601.18741
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.18741
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.18741
AC-3 ACM Codec,0x00200000,1,1,quartz.dll,6.06.7601.18741
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.18741

Audio Capture Sources:
Microphone (2- High Definition ,0x00200000,0,0,qcap.dll,6.06.7601.17514

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.18741
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.18741

WDM Streaming Capture Devices:
HD Audio Microphone 2,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
TOSHIBA Web Camera - HD,0x00200000,1,2,ksproxy.ax,6.01.7601.17514

WDM Streaming Rendering Devices:
HD Audio Headphone,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
HD Audio Speaker,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

Video Capture Sources:
TOSHIBA Web Camera - HD,0x00200000,1,2,ksproxy.ax,6.01.7601.17514

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Audio Renderers:
Headphones (2- High Definition ,0x00200000,1,0,quartz.dll,6.06.7601.18741
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.18741
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.18741
DirectSound: Headphones (2- High Definition Audio Device),0x00200000,1,0,quartz.dll,6.06.7601.18741
DirectSound: Speakers (2- High Definition Audio Device),0x00200000,1,0,quartz.dll,6.06.7601.18741
Speakers (2- High Definition Au,0x00200000,1,0,quartz.dll,6.06.7601.18741

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0
Avatar of Zuvykree
Zuvykree
Black Screen while Playing, Had to Force Shutdown(7)August-4-2016 9:22 AM PDT (2 years ago) Go to Blizzard forum post
We have a stick post about this here: AMD - Desolate Sands crashing but yeah update the drivers to the Crimson Edition.
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