 | cannot log in(1) | Category: Technical SupportMay-20-2016 11:41 AM PDT (8 years ago)  |
| So, for the past 2 days every time I try to log in into Bnet or the forums I get an error saying the info is incorrect. I follow the steps to change the password (yup with mobile authenticator), I get the new password and it works perfectly ok. The next day same thing happened. Today, I had to change the password again to log in. Any idea why I need to reset my password every time I log in? | ||
 | cannot log in(2) | May-20-2016 12:00 PM PDT (8 years ago) |
| ZaPLaS, Are you sharing your account with anyone? Your activity records show multiple IP addresses being used recently from Canada and the US? ______________________________________________________________ I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| cannot log in(4) | May-20-2016 12:18 PM PDT (8 years ago) |
| ZaPLaS, You must have a VPN/Proxy in use then at work or home that's using a connection through the US. This practice could cause this sort of issue but in this case it isn't. The system has already "learned" the connections in use and are allowing them. Otherwise, each time a connection was made from the "other location", the account would have received a temp lock requiring the password be changed, but you would be getting an email each time with instructions and an explanation. In any case, I'm not seeing any reason you'd be seeing this. I can only guess what you're typing in for the account info is incorrect or being changed by an app on the PC as it's entered. ______________________________________________________________ I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
