 | Live 2.4.1 Won't Launch Past Logo(1) | Category: Technical SupportApril-27-2016 5:31 PM PDT (8 years ago)  |
| Hey There, Having an issue launching D3 in Win 10 since 2.4.1 went live. Click Play. Logo displays... Hangs... And doesn't respond until windows suggests closing it. If I launch the PTR, the app will load normally (obviously not connecting to the server). I also tried editing the D3Pref file as suggested in some previous posts for slightly different issues. Any thoughts? Thanks for the help! Cheers! | ||
 | Live 2.4.1 Won't Launch Past Logo(4) | April-28-2016 11:30 AM PDT (8 years ago) |
| Quixi, It's hanging where it normally starts interrogating your system. Could you please post some information about your computer? You can find this information in the Direct X Diagnostic Tool: Press Windows Key + R. Type DxDiag and press Enter. In the DxDiag window, at the bottom, click Save All Information. Name the file "dxdiag" and click Save. (note where it's been saved so you can find it) Locate the Dxdiag.txt file just created and open it to copy and paste ALL of it's contents into your reply. ______________________________________________________________ I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Live 2.4.1 Won't Launch Past Logo(6) | April-28-2016 12:36 PM PDT (8 years ago) |
| Quixi, Did you recently update the Nvidia drivers on your laptop? Did you get the drivers you're using now from Nvidia or from the laptop manufacturer's site? ______________________________________________________________ I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Live 2.4.1 Won't Launch Past Logo(8) | April-28-2016 2:11 PM PDT (8 years ago) |
| Quixi, Could you go into the Battle.net Desktop App and with Diablo III selected along the left side, go to Options, then Game Settings. On that screen, for Diablo III: Reaper of Souls, select the Reset In-Game Options button, then re-test the game once more. ______________________________________________________________ I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
