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Mortred #22918
Crash in Areat 2 Greater Rift(1)Category: Technical SupportApril-27-2016 12:10 PM PDT (8 years ago) Go to Blizzard forum post
Hi Support Team,

i will make it simple.... I pushed Screenshot-Button and my game instantly crashed. Due to progression i made with that patch i was able to clear 73, what would be my record on it.

I got it, a perfect rift ;)

Areat Crater 2

Golgors/Unburried-like Fatties, Ninjas/Lacunis

A shame that my game instantly crashed, no gem ups, no loot. Doesnt matter, the fact that this still is in, is more frustrating.

Error-Code is at me, if more chat is required.

EDIT: I hope this huge post was correct?^^

EDIT 2: It only happens and happened it GR Areat 2 Level
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Omrakos
Crash in Areat 2 Greater Rift(2)April-27-2016 12:22 PM PDT (8 years ago) Go to Blizzard forum post
Mortred,

There's nothing to go on here unfortunately. If the error is repeatable in that you always crash when pressing the screenshot button, I'd like to see your D3Debug,.txt file.

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Omrakos
Crash in Areat 2 Greater Rift(5)April-27-2016 12:45 PM PDT (8 years ago) Go to Blizzard forum post
Mortred,

Could you try setting the game to run at a standard resolution like 1920 x 1080 instead of at the 4k res you're currently using?

2016.04.27 15:19:56.123683100 Opening Fullscreen Direct3D at 3840x2160, 32 bit, 60 Hz.

Give that a try first and if it doesn't help, try the game's Scan and Repair utility next.

Don't worry about the Cheats: Disabled message. It's just for internal use by our QA Team when testing the game.

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[Post edited one time, last edit by Omrakos at April-27-2016 12:47 PM PDT (8 years ago)]
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Omrakos
Crash in Areat 2 Greater Rift(7)April-27-2016 1:07 PM PDT (8 years ago) Go to Blizzard forum post
Mortred,

I'd expect your GTX 770 isn't really likely to be able to play at a 4k res properly which is mainly why I asked. If you continue to have a problem, I'd look at that first. Also, be sure you use a Displayport connection for the best results.

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