Avatar of GoldenPants #14890
GoldenPants #14890
Game will not boot up(1)Category: Technical SupportApril-18-2016 8:10 PM PDT (8 years ago) Go to Blizzard forum post
shows the game is active
Avatar of Omrakos
Omrakos
Game will not boot up(2)April-19-2016 10:59 AM PDT (8 years ago) Go to Blizzard forum post
GoldenPants,

Could you please post some information about your computer? You can find this information in the Direct X Diagnostic Tool:

Press Windows Key + R.
Type DxDiag and press Enter.
In the DxDiag window, at the bottom, click Save All Information.
Name the file "dxdiag" and click Save. (note where it's been saved so you can find it)

Locate the Dxdiag.txt file just created and open it to copy and paste ALL of it's contents into your reply.

Also, please post your D3Prefs.txt file which is located in your Documents\Diablo III folder.

______________________________________________________________
I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time,
Feedback? - https://www.surveymonkey.com/s/Omrakos
Feedback for Diablo Somepage