Avatar of Soboro #1595
Soboro #1595
Can't play Diablo 3(1)Category: Technical SupportSeptember-11-2016 6:56 AM PDT (3 years ago) Go to Blizzard forum post
I tried running D3 but all I get is connecting to bnet with a screen showing 'Game is running'. What is going on? How do I play D3?
Avatar of Eloemaz
Can't play Diablo 3(3)September-13-2016 2:14 PM PDT (3 years ago) Go to Blizzard forum post
Hello Soboro and Stephanus,

There are several things that could be causing Diablo III not to launch and run properly. May need to do a bit of troubleshooting to find the cause of this. Please try the steps below. If the trouble continues please post a DXdiag and Diablo III error logs.

• Run the Diablo III repair tool.

• Open the My Documents folder in Windows. In the My Documents folder there will be a Diablo III game folder. Delete the Diablo III folder.

• To be on the safe side make sure Windows and the drivers in the computer are up to date.

• Run the computer in a selective startup mode.
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