Avatar of Starbucks #1709
Starbucks #1709
Constant Dcs US(1)Category: Technical SupportAugust-24-2016 5:50 AM PDT (8 years ago) Go to Blizzard forum post
MTR:
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1. Blizzard 0.0% 10 0.5 0.4 0.3 0.8 0.1
2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3. 37.244.0.100 0.0% 10 2.0 2.2 1.6 5.6 1.2
4. 37.244.0.32 0.0% 10 1.9 1.6 1.5 1.9 0.1
5. xe-9-3-0.edge2.LosAngeles9.Level3.net 0.0% 10 2.2 3.6 2.2 7.7 2.2
6. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
7. TENNESSEE-I.ear1.Atlanta2.Level3.net 0.0% 10 53.0 57.6 52.8 93.1 12.6
8. 204.29.12.14 0.0% 10 77.3 77.4 77.3 78.1 0.3
9. 204.29.12.37 0.0% 10 77.0 77.1 77.0 77.3 0.1
10. 204.29.12.234 0.0% 10 82.2 81.2 80.9 82.2 0.5
11. host-63-135-176-206.twlakes.net 0.0% 10 81.5 82.0 81.3 85.8 1.4
12. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

24/08/2016 12:47:23 UTC
--------------------

Tracing route to 12.129.222.10 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 18 ms 18 ms 19 ms host-192-199-190-1.twlakes.net [192.199.190.1]
3 24 ms 19 ms 18 ms host-63-135-177-178.twlakes.net [63.135.177.178]
4 26 ms 24 ms 24 ms 204.29.12.237
5 26 ms 24 ms 24 ms nash-b1-link.telia.net [62.115.46.249]
6 29 ms 29 ms 29 ms atl-b22-link.telia.net [62.115.138.210]
7 31 ms 29 ms 29 ms atl-bb1-link.telia.net [62.115.118.162]
8 30 ms 35 ms 31 ms 192.205.33.41
9 50 ms 51 ms 47 ms cr1.attga.ip.att.net [12.122.141.182]
10 * * * Request timed out.
11 54 ms 49 ms 69 ms 12.123.250.117
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23

Tracing route to 12.129.222.10 over a maximum of 30 hops

0 Cody [192.168.1.3]
1 192.168.1.1
2 host-192-199-190-1.twlakes.net [192.199.190.1]
3 host-63-135-177-178.twlakes.net [63.135.177.178]
4 204.29.12.237
5 nash-b1-link.telia.net [62.115.46.249]
6 atl-b22-link.telia.net [62.115.138.210]
7 atl-bb1-link.telia.net [62.115.118.162]
8 192.205.33.41
9 cr1.attga.ip.att.net [12.122.141.182]
10 * * *
Computing statistics for 225 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Cody [192.168.1.3]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
0/ 100 = 0% |
2 21ms 0/ 100 = 0% 0/ 100 = 0% host-192-199-190-1.twlakes.net [192.199.190.1]
0/ 100 = 0% |
3 20ms 0/ 100 = 0% 0/ 100 = 0% host-63-135-177-178.twlakes.net [63.135.177.178]
0/ 100 = 0% |
4 27ms 0/ 100 = 0% 0/ 100 = 0% 204.29.12.237
0/ 100 = 0% |
5 24ms 0/ 100 = 0% 0/ 100 = 0% nash-b1-link.telia.net [62.115.46.249]
0/ 100 = 0% |
6 31ms 0/ 100 = 0% 0/ 100 = 0% atl-b22-link.telia.net [62.115.138.210]
0/ 100 = 0% |
7 27ms 0/ 100 = 0% 0/ 100 = 0% atl-bb1-link.telia.net [62.115.118.162]
100/ 100 =100% |
8 --- 100/ 100 =100% 0/ 100 = 0% 192.205.33.41
0/ 100 = 0% |
9 --- 100/ 100 =100% 0/ 100 = 0% cr1.attga.ip.att.net [12.122.141.182]

Trace complete.

Please help. Was fine until today connection stays green but gets random dcs. Will work for few mins then bam.
Avatar of Byromern
Byromern
Constant Dcs US(5)August-25-2016 5:46 PM PDT (8 years ago) Go to Blizzard forum post
Hi Starbucks,

Please Run a pathping and post the results here so we can see downstream data. The Looking Glass is only for upstream, so it is only half the story.
Avatar of Byromern
Byromern
Constant Dcs US(10)August-26-2016 7:59 PM PDT (8 years ago) Go to Blizzard forum post
Starbucks,

The pathping looks normal. There is no packet loss and the highest latency is 100ms. Give these steps a try so we can narrow in on the cause.
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