 | Game freezes in town and in battle(1) | Category: Technical SupportMay-9-2016 7:41 PM PDT (8 years ago)  |
| My recent gaming experience has not been great. The game freezes constantly either in town or in battle. When it is freezing, the mouse cursor can still move but everything else freezes. I am not sure why and I have updated my graphic card driver and the problem is still there. Could you please let me know what i can do to fix this? Thanks! | ||
 | Game freezes in town and in battle(2) | May-10-2016 5:23 PM PDT (8 years ago) |
| Thisisjuicy, Please post your DXDIAG file (Not the MSInfo) so we can get more information about your computer. Here's a support article that will show you how to get the DXDIAG: Obtaining System Files Once you have the DXDIAG file, open it and copy/paste the entire file into your next reply. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Customer Support Contact Information Got some feedback? | ||
| Game freezes in town and in battle(5) | May-12-2016 5:12 PM PDT (8 years ago) |
| Thisisjuicy, Let's try uninstalling the current video driver and reinstalling an older video driver to see if that helps. To uninstall the current driver, you are going to want to use a program called Display Driver Uninstaller. This program will ensure that all previous driver files are completely removed. Here's a link where the Display Driver Uninstaller program can be downloaded. Once you have that downloaded and installed, try the following steps: 1. Run Display Driver Uninstaller. 2. You will be asked if you want to reboot into safe mode, click on "No". 3. Select "Nvidia" from the "Select Graphic Driver" drop down menu. 4. Click on the "Clean and restart" button. After the system restarts, the video driver should be completely uninstalled so the graphics should look larger than usual. That's normal and it'll fix itself when the video driver is reinstalled. Now that the driver is gone, we can go ahead with reinstalling it. Here's a link for the driver download: Nvidia Driver When you are going to install the driver I would like for you to select "Custom Install" > Uncheck everything except for the graphics driver > Check the "Perform a clean install" box > Continue with the install. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Customer Support Contact Information Got some feedback? | ||
| Game freezes in town and in battle(7) | May-16-2016 6:42 PM PDT (8 years ago) |
| Thisisjuicy, Let's try running a selective startup to see if that helps. Please be aware that running while in this mode can potentially disable any security programs you may have running. Here's a support article with steps on how run the selective startup: Closing Background Applications ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Customer Support Contact Information Got some feedback? | ||
| Game freezes in town and in battle(13) | May-18-2016 5:25 PM PDT (8 years ago) |
| Thisisjuicy, Please post your D3Debug.txt file and your D3Prefs.txt file. 1. The D3Debug.txt file should be located in the main Diablo III folder. 2. The D3Prefs.txt file should be located in the Documents folder. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Customer Support Contact Information Got some feedback? | ||
| Game freezes in town and in battle(18) | May-20-2016 2:11 PM PDT (8 years ago) |
| Thisisjuicy, Let's check the CPU and Graphics card to see if either is overheating. Here's how to do that: 1. Download and install the Speccy system monitoring tool. *** I provided the direct download link, but if you would like more information about the tool itself, please feel free to check out Piriform's website.*** 2. Run Speccy before launching the game. Check the current temperatures for the CPU and the Graphics card, and write the temperatures down. 3. Leave Speccy running , start the game and play for about 15 minutes. Go back and check the temperatures again. Let me know the before and after temperature results. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Customer Support Contact Information Got some feedback? | ||
| Game freezes in town and in battle(20) | May-20-2016 5:43 PM PDT (8 years ago) |
| Thisisjuicy, Those temperatures are fine. Let's get some more information about your system's hardware. 1. Download and install the newest version of CPU-Z. 2. Once installed, run CPU-Z 3. Click on the "About" tab 4. Click on "Save report (.TXT)" and save the report to the desktop. 5. Open the report, and cut/paste it into this thread. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Customer Support Contact Information Got some feedback? | ||
| Game freezes in town and in battle(23) | May-25-2016 2:21 PM PDT (8 years ago) |
| Thisisjuicy, The issue that you are experiencing can often be due to issues with the system's RAM. I would run MemTest 86 to see if any errors are found in the RAM. For a thorough RAM test, I recommend you leave the test running overnight. A bootable USB version of Memtest 86 can be found here. Once you have that downloaded, you'll need a flash drive to make the bootable USB Flash Drive. Here's how to do that: 1. Download the Windows MemTest86 USB image. 2. Right click on the downloaded file and select the "Extract to Here†option. This places the USB image and imaging tool into the current folder. 3. Run the included imageUSB tool, it should already have the image file selected and you just need to choose which connected USB drive to turn into a bootable drive. Note that this will erase all data on the drive. For more information on how to use and install Memtest 86, please go to their Technical Information page. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Customer Support Contact Information Got some feedback? | ||
| Game freezes in town and in battle(26) | May-26-2016 1:09 PM PDT (8 years ago) |
| Thisisjuicy, You're basically looking for errors with the RAM. You'll notice when there are errors because you'll see them highlighted in red. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Customer Support Contact Information Got some feedback? | ||
