Diablo III
Avatar of Olodumare #1931
Olodumare #1931		D3 crashes when I start and contact support won't work.(1)Category: Technical SupportApril-27-2016 9:42 AM PDT (9 years ago) Go to Blizzard forum post
So d3 crashes whenever i try to load the game. I see the logo then get an error box with code BB1D926B-6B53-4E33-8C47-87CD5CC4CA03.

here's the dxdiag, oh and btw all forms of contact support won't work, my side has uploaded 100% 10 different times.

------------------
System Information
------------------
Time of this report: 4/27/2016, 12:13:28
Machine name: JUSTIN-PC
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.160317-0600)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 02/05/10 19:13:52 Ver: 08.00.10
Processor: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz (4 CPUs), ~3.3GHz
Memory: 8192MB RAM
Available OS Memory: 8168MB RAM
Page File: 3632MB used, 12703MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 560 Ti
Manufacturer: NVIDIA
Chip type: GeForce GTX 560 Ti
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_1200&SUBSYS_089810DE&REV_A1
Display Memory: 4050 MB
Dedicated Memory: 978 MB
Shared Memory: 3071 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: VE248
Monitor Id: ACI2494
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 10.18.0013.6472 (English)
Driver Version: 10.18.13.6472
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 3/22/2016 00:12:59, 17248408 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-5140-11CF-266A-95281CC2C735}
Vendor ID: 0x10DE
Device ID: 0x1200
SubSys ID: 0x089810DE
Revision ID: 0x00A1
Driver Strong Name: oem136.inf:NVIDIA_Devices.NTamd64.6.1:Section002:10.18.13.6472:pci\ven_10de&dev_1200
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_10438410&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6251 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/23/2010 06:16:56, 2565736 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Headset Earphone (Microsoft LifeChat LX-3000 )
Default Sound Playback: No
Default Voice Playback: Yes
Hardware ID: USB\VID_045E&PID_070F&REV_0100&MI_00
Manufacturer ID: 65535
Product ID: 65535
Type: WDM
Driver Name: USBAUDIO.sys
Driver Version: 6.01.7601.18208 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 7/12/2013 06:40:58, 109824 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: VE248-1 (NVIDIA High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10DE&DEV_0016&SUBSYS_10DE0101&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: nvhda64v.sys
Driver Version: 1.03.0034.0004 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/5/2015 13:13:38, 205456 bytes
Other Files:
Driver Provider: NVIDIA Corporation
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Headset Microphone (Microsoft LifeChat LX-3000 )
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: USBAUDIO.sys
Driver Version: 6.01.7601.18208 (English)
Driver Attributes: Final Retail
Date and Size: 7/12/2013 06:40:58, 109824 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: HID-compliant consumer control device
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0xFEEB, 0xDEEF
FF Driver: n/a

Device Name: Microsoft Hardware USB Wireless Mouse
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x00E1
FF Driver: n/a

Device Name: Microsoft LifeChat LX-3000
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x070F
FF Driver: n/a

Device Name: Razer Imperator
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1532, 0x002F
FF Driver: n/a

Device Name: Razer Imperator
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1532, 0x002F
FF Driver: n/a

Device Name: Razer BlackWidow Ultimate
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1532, 0x011A
FF Driver: n/a

Device Name: Razer BlackWidow Ultimate
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1532, 0x011A
FF Driver: n/a

Device Name: Razer BlackWidow Ultimate
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1532, 0x011A
FF Driver: n/a

Device Name: Razer BlackWidow Ultimate
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1532, 0x011A
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x1C2D
| Matching Device ID: usb\root_hub20
| Service: usbhub
|
+-+ Generic USB Hub
| | Vendor/Product ID: 0x8087, 0x0024
| | Location: Port_#0001.Hub_#0001
| | Matching Device ID: usb\class_09
| | Service: usbhub

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Razer Imperator
| Vendor/Product ID: 0x1532, 0x002F
| Matching Device ID: hid\vid_1532&pid_002f&mi_01&col01
| Upper Filters: rzudd
| Service: kbdhid
|
+ HID Keyboard Device
| Vendor/Product ID: 0x1532, 0x011A
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ Razer BlackWidow Ultimate
| Vendor/Product ID: 0x1532, 0x011A
| Matching Device ID: hid\vid_1532&pid_011a&mi_01&col01
| Upper Filters: rzudd
| Service: kbdhid
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ HID-compliant mouse
| Vendor/Product ID: 0x045E, 0x00E1
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|
+ Razer Imperator
| Vendor/Product ID: 0x1532, 0x002F
| Matching Device ID: hid\vid_1532&pid_002f&mi_00
| Upper Filters: rzudd
| Service: mouhid
|
+ Razer BlackWidow Ultimate
| Vendor/Product ID: 0x1532, 0x011A
| Matching Device ID: hid\vid_1532&pid_011a&mi_02
| Upper Filters: rzudd
| Service: mouhid
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 543.2 GB
Total Space: 953.8 GB
File System: NTFS
Model: ST310005 24AS SCSI Disk Device

Drive: D:
Model: ASUS DRW-24B1ST a SCSI CdRom Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

--------------
System Devices
--------------
Name: Intel(R) 6 Series/C200 Series Chipset Family SMBus Controller - 1C22
Device ID: PCI\VEN_8086&DEV_1C22&SUBSYS_844D1043&REV_05\3&11583659&0&FB
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family 6 Port SATA AHCI Controller - 1C02
Device ID: PCI\VEN_8086&DEV_1C02&SUBSYS_844D1043&REV_05\3&11583659&0&FA
Driver: n/a

Name: JMicron JMB36X Controller
Device ID: PCI\VEN_197B&DEV_2362&SUBSYS_84601043&REV_10\4&20221DEA&0&00E3
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_1C20&SUBSYS_84101043&REV_05\3&11583659&0&D8
Driver: n/a

Name: Intel(R) 82579V Gigabit Network Connection
Device ID: PCI\VEN_8086&DEV_1503&SUBSYS_849C1043&REV_05\3&11583659&0&C8
Driver: n/a

Name: VIA 1394 OHCI Compliant Host Controller
Device ID: PCI\VEN_1106&DEV_3044&SUBSYS_81FE1043&REV_C0\5&D93DF5B&0&1000E6
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 8 - 1C1E
Device ID: PCI\VEN_8086&DEV_1C1E&SUBSYS_844D1043&REV_B5\3&11583659&0&E7
Driver: n/a

Name: 2nd generation Intel(R) Core(TM) processor family PCI Express Controller - 0101
Device ID: PCI\VEN_8086&DEV_0101&SUBSYS_844D1043&REV_09\3&11583659&0&08
Driver: n/a

Name: NVIDIA GeForce GTX 560 Ti
Device ID: PCI\VEN_10DE&DEV_1200&SUBSYS_089810DE&REV_A1\4&80E7924&0&0008
Driver: n/a

Name: Intel(R) 82801 PCI Bridge - 244E
Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_844D1043&REV_B5\3&11583659&0&E6
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 5 - 1C18
Device ID: PCI\VEN_8086&DEV_1C18&SUBSYS_844D1043&REV_B5\3&11583659&0&E4
Driver: n/a

Name: 2nd generation Intel(R) Core(TM) processor family DRAM Controller - 0100
Device ID: PCI\VEN_8086&DEV_0100&SUBSYS_844D1043&REV_09\3&11583659&0&00
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_10DE&DEV_0E0C&SUBSYS_089810DE&REV_A1\4&80E7924&0&0108
Driver: n/a

Name: Intel(R) Z68 Express Chipset Family LPC Interface Controller - 1C44
Device ID: PCI\VEN_8086&DEV_1C44&SUBSYS_844D1043&REV_05\3&11583659&0&F8
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 4 - 1C16
Device ID: PCI\VEN_8086&DEV_1C16&SUBSYS_844D1043&REV_B5\3&11583659&0&E3
Driver: n/a

Name: Marvell 91xx SATA 6G Controller
Device ID: PCI\VEN_1B4B&DEV_9172&SUBSYS_84771043&REV_11\4&16B16BD2&0&00E7
Driver: n/a

Name: Intel(R) Management Engine Interface
Device ID: PCI\VEN_8086&DEV_1C3A&SUBSYS_844D1043&REV_04\3&11583659&0&B0
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 3 - 1C14
Device ID: PCI\VEN_8086&DEV_1C14&SUBSYS_844D1043&REV_B5\3&11583659&0&E2
Driver: n/a

Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1B21&DEV_1080&SUBSYS_10801B21&REV_01\4&2B6CC657&0&00E6
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D
Device ID: PCI\VEN_8086&DEV_1C2D&SUBSYS_844D1043&REV_05\3&11583659&0&D0
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 2 - 1C12
Device ID: PCI\VEN_8086&DEV_1C12&SUBSYS_844D1043&REV_B5\3&11583659&0&E1
Driver: n/a

Name: ASMedia XHCI Controller
Device ID: PCI\VEN_1B21&DEV_1042&SUBSYS_84881043&REV_00\4&DDEC341&0&00E1
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
Device ID: PCI\VEN_8086&DEV_1C26&SUBSYS_844D1043&REV_05\3&11583659&0&E8
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10
Device ID: PCI\VEN_8086&DEV_1C10&SUBSYS_844D1043&REV_B5\3&11583659&0&E0
Driver: n/a

Name: ASMedia XHCI Controller
Device ID: PCI\VEN_1B21&DEV_1042&SUBSYS_84881043&REV_00\4&108ABD8A&0&00E4
Driver: n/a

------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.19091
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.19091
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.19091
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7601.19091
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7601.19091
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.19091
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.19091
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7601.19091
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7601.19091
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.19091
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.19091
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.19091
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.19091
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.17037
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.19091
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.19091
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.19091
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.19091
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.19091
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.19091
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.19091
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.19091
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.19091
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.19091
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.19091
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.19091
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.19091
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.19091
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.19091
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.19091
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.19091
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.19091
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.19091
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.19091
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.19091
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.19091
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.19091
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.19091
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.19091
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.19091
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.19091
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7601.23285
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.19091
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.19091
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.19091
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.19091
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.19091

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7601.19091
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7601.19091
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7601.19091
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.19091
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7601.19091
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7601.19091
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.19091
PCM,0x00200000,1,1,quartz.dll,6.06.7601.19091
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.19091
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.19091
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.19091
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.19091
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.19091

Audio Capture Sources:
Headset Microphone (Microsoft L,0x00200000,0,0,qcap.dll,6.06.7601.17514

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.19135
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.19135
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.19135

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.19091
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.19091

WDM Streaming Capture Devices:
,0x00000000,0,0,,
Realtek HD Audio Line input,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
Realtek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
Microsoft LifeChat LX-3000 ,0x00200000,2,2,ksproxy.ax,6.01.7601.19091

WDM Streaming Rendering Devices:
NVIDIA High Definition Audio,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
Realtek HDA SPDIF Optical Out,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
Realtek HDA SPDIF Out,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
Microsoft LifeChat LX-3000 ,0x00200000,2,2,ksproxy.ax,6.01.7601.19091

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.19135
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.19135
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.19135
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.19135

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

Audio Renderers:
Speakers (Realtek High Definiti,0x00200000,1,0,quartz.dll,6.06.7601.19091
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.19091
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.19091
DirectSound: Headset Earphone (Microsoft LifeChat LX-3000 ),0x00200000,1,0,quartz.dll,6.06.7601.19091
DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.19091
DirectSound: VE248-1 (NVIDIA High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.19091
Headset Earphone (Microsoft Lif,0x00200000,1,0,quartz.dll,6.06.7601.19091
VE248-1 (NVIDIA High Definition,0x00200000,1,0,quartz.dll,6.06.7601.19091

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0
Avatar of Omrakos
Omrakos		D3 crashes when I start and contact support won't work.(2)April-27-2016 10:05 AM PDT (9 years ago) Go to Blizzard forum post
Olodumare,

In your latest crash report, you're trying to run the game at a resolution obtained with the use of an Nvidia feature called DSR.

2016.04.26 19:11:38.218186200 Opening Fullscreen Direct3D at 2715x1527, 32 bit, 60 Hz.

Could you try disabling that feature to start and just run the game at the normal resolution supported by your display?

You might also want to try disabling or uninstalling any Razer utilities that are currently running to see if it has any effect on your crashing.

DBG-MODULE<5BA70000 00019000 "RazerHook32.dll" "RazerHook32.pdb" 0 {7a8e019c-be1a-4633-955a002e302e2b98} 1 1381181105>

DBG-MODULE<6A000000 000c6000 "rzdspsrv.dll" "RzDspSrv.pdb" 0 {51a311f5-402d-4319-bdb007252872cd08} 1 1450131963>

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