 | Game freezing unique symptom(1) | Category: Technical SupportMay-12-2016 8:49 PM PDT (9 years ago)  |
| I have noticed that my game freezes (video stops, sound still plays and abilities can be used) as soon as the process Diablo III.exe *32 reaches 1.75gb of memory usage. I can replicate the issue with a high degree of consistency. I have the most up to date video drivers, 16gb of ram and was running a single web browser (no streaming) when the issue last occurred. I hope this helps in correcting the issue. v/r, Vaudian | ||
 | Game freezing unique symptom(2) | May-13-2016 7:34 AM PDT (9 years ago) |
| Vaudian, I've never been able to reproduce the problem myself nor have any of our QA people in-house. If you were to Google "game video blacks out sound continues", while our game shows up, many others do too. This suggests a much wider issue than a single game producer would be responsible for. As for your noticing the game's ram usage seeming to contribute, I've not been able to get Diablo III to use more than 1,6 gig while playing. Were do you doing anything out of the ordinary when you reach this level of ram usage? Posting your dxdiag info may help as well. You can find this information in the Direct X Diagnostic Tool: Press Windows Key + R. Type DxDiag and press Enter. In the DxDiag window, at the bottom, click Save All Information. Name the file "dxdiag" and click Save. (note where it's been saved so you can find it) Locate the Dxdiag.txt file just created and open it to copy and paste ALL of it's contents into your reply. ______________________________________________________________ I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
