 | AT&T Latency - 4/29(1) | Category: Technical SupportApril-29-2016 7:08 PM PDT (9 years ago)  |
| The game was fine until 20 minutes ago when I started getting crazy amounts of lag. I have 1000-3000 ping now, the game is unplayable, chat works fine. Everything else on my net works fine, it seems the issue is confined to D3 only. | ||
 | AT&T Latency - 4/29(16) | April-29-2016 8:03 PM PDT (9 years ago) |
| Hey all. It looks like AT&T users are impacted, but we need a bit more information so we can work on a resolution. Could you grab us all 3 of the following reports and post them here? Traceroute Pathping Looking Glass We'll take that information and route it along for our Network Administrators to investigate. Thanks! | ||
| AT&T Latency - 4/29(23) | April-29-2016 8:59 PM PDT (9 years ago) |
| Thanks for the reports, everyone! Please make sure to include all of the requested traces so we can get a complete look at the network path to and from our servers. It'll help us narrow down where the issue may be occurring! | ||
| AT&T Latency - 4/29(31) | May-2-2016 12:00 PM PDT (9 years ago) |
| After reaching out to AT&T Retail, it looks like they were able to identify a fiber cut which resulted in the latency issues affecting players on Friday evening. They have since resolved the issue, and this is no longer impacting network connectivity. If you are experiencing a separate latency issue, please try these latency troubleshooting steps first! If that does not resolve the issue, please create a new topic or contact us for assistance. Thank you! | ||
