Avatar of TheFugginKid #1240
TheFugginKid #1240
Cant get Diablo 3 Title screen won't load(1)Category: Technical SupportApril-24-2016 11:46 AM PDT (8 years ago) Go to Blizzard forum post
I can bring up the battle.net tab just fine, I hit play game for diablo 3, and it loads, but once it switches to the actual game it's just a blackscreen. I can see the diablo 3 cursor but there is just a blackscreen and it never does anything else. The music plays, but that's it. I got a new computer on Friday and I know the graphics card can support the game, so I don't know what the problem is.
Avatar of Dankorii
Dankorii
Cant get Diablo 3 Title screen won't load(2)April-25-2016 7:02 PM PDT (8 years ago) Go to Blizzard forum post
TheFugginKid,

Please post your DXDIAG file (Not the MSInfo) so we can get more information about your computer.

Here's a support article that will show you how to get the DXDIAG:

Obtaining System Files

Once you have the DXDIAG file, open it and copy/paste the entire file into your next reply.
______________________________________________________
I'm available Monday through Friday from 11AM to 8PM Pacific Time

Customer Support Contact Information

Got some feedback?
Feedback for Diablo Somepage