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CreepinDeath #1510
BLZBNTBGS80000021 error(1)Category: Technical SupportMarch-30-2016 8:08 AM PDT (9 years ago) Go to Blizzard forum post
I keep having this error come up i have tested my connection and done all of the required things that need to be done and it is still not connecting
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Omrakos
BLZBNTBGS80000021 error(2)March-30-2016 8:31 AM PDT (9 years ago) Go to Blizzard forum post
CreepinDeath,

All of the servers are up right now. If you try changing the region to Europe in the Desktop App above the Play button, are you able to connect there?

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Omrakos
BLZBNTBGS80000021 error(4)March-30-2016 8:52 AM PDT (9 years ago) Go to Blizzard forum post
CreepinDeath,

Posted by: CreepinDeath

still can not connect to battle.net and when i get in the game and try to play


How are you getting into the game to play if you can't connect to Battle.net?

Is it intermittent then and not happening every time? If so, is it this way in both the US and the EU for you?

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Omrakos
BLZBNTBGS80000021 error(6)March-30-2016 9:04 AM PDT (9 years ago) Go to Blizzard forum post
CreepinDeath,

If you're using a firewall and/or an antivirus app anywhere, could you try temporarily disabling them? Be sure to use the Desktop app when playing too please.

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Omrakos
BLZBNTBGS80000021 error(8)March-30-2016 9:10 AM PDT (9 years ago) Go to Blizzard forum post
CreepinDeath,

Try uninstalling and reinstalling the Battle.net Desktop App.

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Omrakos
BLZBNTBGS80000021 error(10)March-30-2016 9:19 AM PDT (9 years ago) Go to Blizzard forum post
CreepinDeath,

I'd asked you to temporarily disable any firewall and antivirus apps. Sometimes though, even after being disabled, they can still interfere. To check if this is what's happening will require the apps to actually be uninstalled. Often, the manufacturer of the app will have special instructions for properly removing the app so you may need to check with them first. Be sure that you'll be able to reinstall them before uninstalling. They may require a license key so be sure you have whatever will be needed before.

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