 | diablo makes pc shut down(1) | Category: Technical SupportMarch-21-2016 1:47 PM PDT (9 years ago)  |
| hello for some reason after two to four minutes after playing diablo 3 my pc sudenly restarts himself i tried to uninstall and download the game but it still does it(my pc is new and good so it cant be the problem(i think atleast))(its only happens to me on diablo) | ||
 | diablo makes pc shut down(2) | March-21-2016 2:06 PM PDT (9 years ago) |
| TalMiranda, Please post your DXDIAG file (Not the MSInfo) so we can get more information about your computer. Here's a support article that will show you how to get the DXDIAG: Obtaining System Files Once you have the DXDIAG file, open it and copy/paste the entire file into your next reply. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Customer Support Contact Information Got some feedback? | ||
| diablo makes pc shut down(5) | March-21-2016 5:34 PM PDT (9 years ago) |
| TalMiranda, Your current video driver is about two years old. I don't think this is causing the shutting down issue, that sounds more like overheating. However, the outdated driver could be contributing to this, so let's go ahead and get that up to date to see if it helps any. Here's a link for the driver download: Nvidia Driver When you are going to install the driver I would like for you to select "Custom Install" > Uncheck everything except for the graphics driver > Check the "Perform a clean install" box > Continue with the install. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Customer Support Contact Information Got some feedback? | ||
| diablo makes pc shut down(8) | March-22-2016 2:44 PM PDT (9 years ago) |
| TalMiranda, Let's check the CPU and Graphics card to see if either is overheating. Here's how to do that: 1. Download and install the Speccy system monitoring tool. *** I provided the direct download link, but if you would like more information about the tool itself, please feel free to check out Piriform's website.*** 2. Run Speccy before launching the game. Check the current temperatures for the CPU and the Graphics card, and write the temperatures down. 3. Leave Speccy running , start the game and play for about 15 minutes. Go back and check the temperatures again. Let me know the before and after temperature results. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Customer Support Contact Information Got some feedback? | ||
