Avatar of Devil1870 #1646
Devil1870 #1646
cant update(1)Category: Technical SupportApril-3-2016 10:10 PM PDT (9 years ago) Go to Blizzard forum post
i really like this game. especially the part where i paid over $100 to something i cant play anymore.

ever since update 2.4 came out. the game stopped updating and i just cant play it anymore. the game just decided not to update anymore.

i thought the installation is corrupted. so i uninstall/reinstalled it no change.

i uninstalled it. even removed it all from the registery, then installed it. no change

looked into the bug number its giving me. people reported on something to do with Kaspersky internet security/firewall is blocking the game.

i unblocked it. no change

i turned off kaspersky completely and started battle.net. no change

what the !@#$ is wrong with your game?
Avatar of Omrakos
Omrakos
cant update(4)April-4-2016 8:39 AM PDT (9 years ago) Go to Blizzard forum post
Devil1870,

Sometimes, even though disabled, an internet security app can still be working behind the scenes. We'd suggest actually uninstalling the app if you're sure you'll be able to reinstall it again later. Oftentimes, you'll need to use a special set of instructions to completely remove the app as provided by the manufacturer.

http://support.kaspersky.com/common/service.aspx?el=1464

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