 | AMD - Desolate Sands crashing(1) | Category: Technical SupportJanuary-25-2016 1:43 PM PST (8 years ago)  |
| The older sticky post we had up for this topic has been removed for the time being as it was advising an unsupported workaround of inserting older driver files into the Diablo III game folder to prevent crashing in certain areas of the game. It now appears that doing so is causing another problem for users who've updated to AMD's new Crimson Edition drivers, prompting the need for those older files to be removed. If you currently use an AMD video card able to use the newer Crimson Edition drivers (currently release 16.8.1), we encourage you to do so as the crashing issue should be fixed with them. If you have a legacy card not supporting the use of the newer drivers, you have the option of using the 16.x Beta Crimson Edition drivers. Note that AMD states "This driver is provided "as is"​ and will not be supported with further updates, upgrades or bug fixes." Please note that this is just for the issue of the game crashing when entering the Desolate Sands area primarily. It is not for another issue we're seeing where the game will suddenly "black" out while the user continues to hear the game sounds in the background. That particular problem is not brand specific, happening to Nvidia and AMD users alike. [Post edited two times, last edit by Omrakos at August-10-2016 7:05 AM PDT (8 years ago)] | ||
