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Error 395002 error while loading character 2/2/2016(1)Category: Technical SupportFebruary-2-2016 9:38 AM PST (4 years ago) Go to Blizzard forum post
Our developers are working on the current issue of characters not loading after the maintenance was completed this morning. We don't have an ETA right now unfortunately but will post updates as they occur in this thread.

*** Update ***

We're looking into reports of some people being unable to get in still after the maintenance was completed earlier today and the servers were pronounced fixed. It appears to be account-related at this early stage so I wouldn't advise trying to troubleshoot this on your end just yet.

*** Update ***

Developers believe they've isolated the root cause of the current 395002 character loading issue. They're working to get it fixed as soon as possible but can't provide an ETA at this time.


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[Post edited two times, last edit by Omrakos at February-2-2016 12:07 PM PST (4 years ago)]
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Error 395002 error while loading character 2/2/2016(42)February-2-2016 11:14 AM PST (4 years ago) Go to Blizzard forum post
Servers are back up, concurrency is rising to normal numbers again.

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Error 395002 error while loading character 2/2/2016(51)February-2-2016 11:31 AM PST (4 years ago) Go to Blizzard forum post
If you're still getting the error, if you haven't yet, completely exit the game and desktop app. Rebooting would be best to make sure nothing is still running, then try the game again.

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Error 395002 error while loading character 2/2/2016(68)February-2-2016 11:51 AM PST (4 years ago) Go to Blizzard forum post
We're looking into reports of some people being unable to get in still after the maintenance was completed earlier today. It appears to be account-related at this early stage so I wouldn't advise trying to troubleshoot this on your end just yet.

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Error 395002 error while loading character 2/2/2016(82)February-2-2016 12:08 PM PST (4 years ago) Go to Blizzard forum post
The developers are requesting you please try restarting the game and Desktop app again. Let us know if it still has the problem.

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Error 395002 error while loading character 2/2/2016(88)February-2-2016 12:11 PM PST (4 years ago) Go to Blizzard forum post
evilprincess,

Did you restart since I made the post above yours? I asked just a minute or so before.

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Error 395002 error while loading character 2/2/2016(106)February-2-2016 12:16 PM PST (4 years ago) Go to Blizzard forum post
Ok Thanks, I let them know. Still waiting for another status update.

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Error 395002 error while loading character 2/2/2016(155)February-2-2016 12:30 PM PST (4 years ago) Go to Blizzard forum post
Developers believe they've now isolated the root cause of the current 395002 character loading issue. They're working to get it fixed as soon as possible.

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Error 395002 error while loading character 2/2/2016(243)February-2-2016 1:03 PM PST (4 years ago) Go to Blizzard forum post
They've applied a fix to get it going again, looks like it worked.

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