Avatar of Alatar #2527
Alatar #2527
App connecting & disconnecting repeatedly(1)Category: Mac Technical SupportJanuary-5-2016 11:18 AM PST (8 years ago) Go to Blizzard forum post
Hi! My battle.net app continually disconnects when it's in the background. I'm not sure if that's an issue on my Mac's or ISP's part or if it's the app itself.

Any suggestions what to check? Console doesn't give me any error messages.

Thanks, Alex
Avatar of Glaxigrav
Glaxigrav
App connecting & disconnecting repeatedly(2)January-5-2016 1:40 PM PST (8 years ago) Go to Blizzard forum post
I'd start with power-cycling your network devices, and performing a DNS Flush on your Mac. This will help clear out cached data that might be affecting the connection.

If the issue persists, can you tell me a bit more about your machine? Also, does it disconnect while it's just open in the background normally, or is it only when a game is playing?

    1. Click on the Apple Menu while holding down the Option key and select System Profiler (10.6.8) / System Information (10.7 and later).
    2. Copy the information from the following sections and paste them into your post. Please copy in the following order: Hardware Overview, Graphics, Firewall, and Software. Do not include any serial numbers, hardware UUIDs, or account/login names or information in your post.

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