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Kalelmhatt
Kanai's Cube - Extracted Powers Disappearing(1)Category: Bug ReportsDecember-17-2015 9:35 PM PST (4 years ago) Go to Blizzard forum post
Hi Everyone,

Our Engineers are aware of this issue and are currently investigating. Thank you for your reports and for your patience.
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Kalelmhatt
Kanai's Cube - Extracted Powers Disappearing - UPDATED!(2)December-17-2015 10:57 PM PST (4 years ago) Go to Blizzard forum post
The problem has been identified and should no longer occur. We'll be posting a further update on this matter soon. Thank you again for your patience.
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Kalelmhatt
Kanai's Cube - Extracted Powers Disappearing - UPDATED!(3)December-17-2015 11:01 PM PST (4 years ago) Go to Blizzard forum post
An issue arose this evening which caused some players to lose their stored Kanai's Cube extractions. Our Development Team has identified the cause and addressed it so that no further players will be impacted.

At this time it is recommended that players impacted by this issue perform a self-service rollback prior to December 17th at 4:00pm PDT to restore their cube extractions. A rollback can be initiated by visiting https://us.battle.net/support/en/rollback/d3/.

We apologize for the inconvenience and thank you for your patience and understanding.
[Post edited one time, last edit by Glaxigrav at December-18-2015 6:39 PM PST (4 years ago)]
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Glaxigrav
Kanai's Cube - Extracted Powers Disappearing - UPDATED!(4)December-18-2015 6:43 PM PST (4 years ago) Go to Blizzard forum post
Our engineers have identified the timeframe in which the issue occurred. When performing the rollback, please choose a rollback point prior to December 17th at 4:00 PM PDT in order to recover your Extracted Powers.

We apologize for the frustration this may have caused! If you have trouble executing the rollback, our Customer Support teams may be able to assist. Please open a ticket and we'll take a look!
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