 | Blood and Sand, Desolate Sands Freeze(1) | Category: Technical SupportSeptember-10-2015 1:19 PM PDT (9 years ago)  |
| Have been playing fine for days now, after about an hour of play today i tried to enter desolate sands and the graphics will freeze but the game will continue to play in the background, it happens at the same place every time. I have restarted my computer and even shut it down for a good few hours to see if that fixed it. I know it is not a connection issue, or an overheating problem. This same problem has happened to other forum writers in the exact same place and i have tried the fix involving setting battle.net desktop app to close upon starting a game. Any more help would be appreciated. | ||
 | Blood and Sand, Desolate Sands Freeze(2) | September-10-2015 1:26 PM PDT (9 years ago) |
| taylorrayne, Please post your DXDIAG file (Not the MSInfo) so we can get more information about your computer. Here's a support article that will show you how to get the DXDIAG: Obtaining System Files Once you have the DXDIAG file, open it and copy/paste the entire file into your next reply. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Customer Support Contact Information Got some feedback? | ||
| Blood and Sand, Desolate Sands Freeze(6) | September-10-2015 2:50 PM PDT (9 years ago) |
Marked As Solution
taylorrayne, For Windows 10 users, Dyspareunia's suggested driver update may help resolve the issue. However, if you install that driver and you still run into issues while in Desolate Sands, you are going to want to try the user posted workaround in this thread: http://us.battle.net/d3/en/forum/topic/13680258381?page=4#62 ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Customer Support Contact Information Got some feedback? [Post edited one time, last edit by Dankorii at September-10-2015 5:26 PM PDT (9 years ago)] | ||
| Blood and Sand, Desolate Sands Freeze(9) | September-10-2015 5:25 PM PDT (9 years ago) |
| taylorrayne, I'm glad to see those suggestions helped. Please feel free to post again if you have any other questions. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Customer Support Contact Information Got some feedback? | ||
