Avatar of MrCre8iv39 #1781
MrCre8iv39 #1781
Game won't load, windows 10(1)Category: Technical SupportAugust-13-2015 9:41 PM PDT (9 years ago) Go to Blizzard forum post
I just purchased a brand new laptop last week and did the free upgrade to Windows 10. I can play WoW with no issues, but when I click Play for Diablo 3, it loads black screen and full audio in background, and I can see the hand cursor you would use to select your toon, but that's it. Any suggestions? I have even uninstalled and reinstalled the game.
Avatar of Dankorii
Dankorii
Game won't load, windows 10(3)August-14-2015 3:41 PM PDT (9 years ago) Go to Blizzard forum post
MrCre8iv39,

Please post your DXDIAG file (Not the MSInfo) so we can get more information about your computer.

Here's a support article that will show you how to get the DXDIAG:

Obtaining System Files

Once you have the DXDIAG file, open it and copy/paste the entire file into your next reply.
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