Diablo III
Avatar of Archaick #1786
Archaick #1786		Diablo 3 crashes after hitting play(1)Category: Technical SupportAugust-26-2015 10:20 PM PDT (9 years ago) Go to Blizzard forum post
After posting a few times with no response here is the crash log. D3, hearthstone, and HoTS all crash after pressing play. WoW works on the other hand.

<Inspector.ProjectId:>
36
<:Inspector.ProjectId>

<Application:>
Diablo III
<:Application>

<ApplicationType:>
Client
<:ApplicationType>

<Inspector.Module:>
Diablo III
<:Inspector.Module>

<Inspector.BuildNumber:>
33174
<:Inspector.BuildNumber>

<Inspector.Platform:>
All Win
<:Inspector.Platform>

<Inspector.IssueType:>
Exception
<:Inspector.IssueType>

<Version:>
2.3.0.33174 (114915-1393472)
<:Version>

<Inspector.Priority:>
1 - Critical
<:Inspector.Priority>

<Inspector.Language:>
0
<:Inspector.Language>

<Branch:>
branches/2_3_0
<:Branch>

<Inspector.HashBlock:>

DBG-OPTIONS<FunctionsOnly>
DBG-ADDR<71c2a4d3>("nvumdshim.dll")
DBG-ADDR<71c2a501>("nvumdshim.dll")
DBG-ADDR<71c2d7ad>("nvumdshim.dll")
DBG-ADDR<71c2d375>("nvumdshim.dll")
DBG-ADDR<71c339e6>("nvumdshim.dll")
DBG-ADDR<72991391>("d3d9.dll")
DBG-ADDR<72993819>("d3d9.dll")
DBG-ADDR<72a243bf>("d3d9.dll")
DBG-ADDR<72a242ab>("d3d9.dll")
DBG-ADDR<00b8c812>("Diablo III.exe")
DBG-OPTIONS<>
<:Inspector.HashBlock>

<Inspector.PrimaryAssignment:>
.Programmers
<:Inspector.PrimaryAssignment>

<Inspector.Summary:>

***** UNHANDLED EXCEPTION: ACCESS_VIOLATION (c0000005)
<:Inspector.Summary>

<Inspector.Assertion:>

***** UNHANDLED EXCEPTION: ACCESS_VIOLATION (c0000005)

------------
Stack Crawl:
------------
DBG-ADDR<71C2A4D3>("nvumdshim.dll")
DBG-ADDR<71C2A501>("nvumdshim.dll")
DBG-ADDR<71C2D7AD>("nvumdshim.dll")
DBG-ADDR<71C2D375>("nvumdshim.dll")
DBG-ADDR<71C339E6>("nvumdshim.dll")
72991391 d3d9.dll Direct3DCreate9Ex+41361
72993819 d3d9.dll Direct3DCreate9Ex+50713
72A243BF d3d9.dll Direct3D9EnableMaximizedWindowedModeShim+143759
72A242AB d3d9.dll Direct3D9EnableMaximizedWindowedModeShim+143483
DBG-ADDR<00B8C812>("Diablo III.exe")
DBG-ADDR<008FE459>("Diablo III.exe")
DBG-ADDR<00BA823E>("Diablo III.exe")
DBG-ADDR<009B5CEC>("Diablo III.exe")
DBG-ADDR<009B67F2>("Diablo III.exe")
DBG-ADDR<010334D2>("Diablo III.exe")
DBG-ADDR<00822094>("Diablo III.exe")
DBG-ADDR<0134248A>("Diablo III.exe")
766E3744 KERNEL32.DLL BaseThreadInitThunk+36
7734A064 ntdll.dll RtlSetCurrentTransaction+212
7734A02F ntdll.dll RtlSetCurrentTransaction+159
20 frames dumped

<:Inspector.Assertion>

<Inspector.DebugModules:>

------------------------------------------------------------------------------

----------------------------------------
Loaded Modules
----------------------------------------

DBG-MODULE<00800000 01c0f000 "Diablo III.exe" "Diablo III.pdb" 0 {1baab756-4f46-45f2-b474daef0798ee94} 1 1439232963>
DBG-MODULE<03BA0000 00149000 "icuin49.dll" "" 0 {00000000-0000-0000-0000000000000000} 0 1333660131>
DBG-MODULE<04AE0000 00094000 "igdumdx32.dll" "igdumdx32.pdb" 0 {39241032-8ff2-4edf-9e0a876e17047462} 1 1353975588>
DBG-MODULE<09140000 00c03000 "nvd3dum.dll" "nvd3dum.pdb" 0 {9814b87c-fa0d-4a29-aaaf5e1f9fa292be} 1 1438917050>
DBG-MODULE<09E50000 0061e000 "igdumd32.dll" "igdumd32.pdb" 0 {8a2e3932-df2d-4e90-acc027c47a47320c} 1 1353975753>
DBG-MODULE<0A470000 0015c000 "nvspcap.dll" "nvspcap.pdb" 0 {18344ebf-d55a-4834-9ce2fa5ad51e9e9f} 1 1439820721>
DBG-MODULE<0F000000 00006000 "detoured.dll" "detoured.pdb" 0 {990ec89e-d2a1-44b3-a752585e4cd41d4f} 2 1169239018>
DBG-MODULE<10000000 00122000 "fmodex.dll" "fmodex.pdb" 0 {e5d86765-04ed-458f-960e3979ab3a2162} 1 1373402277>
DBG-MODULE<4A800000 00107000 "icuuc49.dll" "" 0 {00000000-0000-0000-0000000000000000} 0 1333659974>
DBG-MODULE<4AD00000 01122000 "icudt49.dll" "" 0 {00000000-0000-0000-0000000000000000} 0 1333660452>
DBG-MODULE<60000000 0005d000 "ijl15.dll" "" 0 {00000000-0000-0000-0000000000000000} 0 969018715>
DBG-MODULE<61AC0000 0012f000 "nvSCPAPI.dll" "NvSCPAPI.pdb" 0 {4cd8a3c2-461a-4d26-8732ba15c7f81725} 1 1438920077>
DBG-MODULE<61E10000 00610000 "battle.net.dll" "battle.net.pdb" 0 {0dea5aa9-c896-4a24-b8db4e41afbae60c} 3 1435362675>
DBG-MODULE<62610000 000a3000 "MSVCR90.dll" "msvcr90.i386.pdb" 0 {8aa2566f-d526-4dee-a01377a4f1543d05} 1 1430980390>
DBG-MODULE<626C0000 000bf000 "MSVCR100.dll" "msvcr100.i386.pdb" 0 {da7b3ed8-d4af-49ef-a87d61651bd1d649} 2 1298074658>
DBG-MODULE<62A70000 00069000 "MSVCP100.dll" "msvcp100.i386.pdb" 0 {ce7fb6a1-0ef0-4315-8107764d8fea7dc2} 1 1298074689>
DBG-MODULE<62B40000 00311000 "nvapi.dll" "nvapi.pdb" 0 {ebf4fd3f-ad99-49b8-9eec3f5d0eed6c8b} 1 1438916892>
DBG-MODULE<65F20000 00011000 "wshbth.dll" "wshbth.pdb" 0 {aae2c61b-ecd9-42e5-a9024dfd76380258} 1 1436499147>
DBG-MODULE<65F70000 00016000 "pnrpnsp.dll" "pnrpnsp.pdb" 0 {d87c7619-458c-48ec-8531a2b4d5a89700} 1 1436499225>
DBG-MODULE<65F90000 00012000 "napinsp.dll" "NapiNSP.pdb" 0 {e8d9a9df-55d8-49a8-83690dac1fca3f5f} 1 1436499286>
DBG-MODULE<65FD0000 00054000 "MMDevApi.dll" "MMDevAPI.pdb" 0 {8b4f145a-b2f3-402e-a64ec460e3f9b08b} 1 1436499181>
DBG-MODULE<66680000 00003000 "sfc.dll" "sfc.pdb" 0 {86d522cc-0c6d-4bf7-97d255675a5a5c0f} 1 1436499443>
DBG-MODULE<68C80000 000eb000 "DDRAW.DLL" "ddraw.pdb" 0 {59ee1a2c-2852-413e-a50900d104461a89} 1 1436498884>
DBG-MODULE<69E70000 00278000 "AcLayers.DLL" "AcLayers.pdb" 0 {0b3d1db2-664d-4f1a-8be7c5881beae523} 1 1438563538>
DBG-MODULE<6D090000 00084000 "DNSAPI.dll" "dnsapi.pdb" 0 {d6691555-af20-49c3-a67ff5974c95bae5} 1 1436498690>
DBG-MODULE<6DB50000 0000b000 "winrnr.dll" "winrnr.pdb" 0 {5cb9d011-9567-40bf-b13021486a57b459} 1 1436498942>
DBG-MODULE<6DD20000 00013000 "NLAapi.dll" "nlaapi.pdb" 0 {02096895-4fcd-4966-97e03442e6e83755} 1 1436499206>
DBG-MODULE<6E300000 00046000 "fwpuclnt.dll" "fwpuclnt.pdb" 0 {fe114618-e337-498e-8b59c52745359822} 1 1436498634>
DBG-MODULE<6E350000 00008000 "rasadhlp.dll" "rasadhlp.pdb" 0 {cf4988be-287b-4af4-a45a1d3b8d53be71} 1 1436499227>
DBG-MODULE<6EB00000 00021000 "mdnsNSP.dll" "mdnsNSP.pdb" 0 {8267e622-8148-4b38-bbfd62e46e687799} 1 1314769484>
DBG-MODULE<6EC50000 000c5000 "wintypes.dll" "WinTypes.pdb" 0 {51bea358-ece0-4be9-8dc0563e6becf86f} 1 1436499102>
DBG-MODULE<6F0F0000 00011000 "ondemandconnroutehelper.dll" "OnDemandConnRouteHelper.pdb" 0 {8f0f3e18-9339-432d-be49fc44174c5fdb} 1 1436499218>
DBG-MODULE<6F4A0000 00007000 "DCIMAN32.dll" "dciman32.pdb" 0 {54c75ced-bec9-4657-a9f88ebc1fc5f997} 1 1436498811>
DBG-MODULE<6F7D0000 0000d000 "wbemprox.dll" "wbemprox.pdb" 0 {935f35dc-0720-44ee-93d31fb584551965} 1 1436498914>
DBG-MODULE<6F800000 0000f000 "sfc_os.DLL" "sfc_os.pdb" 0 {bd264b87-31f1-4878-b2abc101ea2ac6a9} 1 1436498727>
DBG-MODULE<6F810000 00017000 "MPR.dll" "mpr.pdb" 0 {ae365597-d463-488e-8d37a9ca5682c3d3} 1 1436499187>
DBG-MODULE<6F8D0000 00038000 "wdmaud.drv" "wdmaud.pdb" 0 {544e5af5-b64e-47c9-86cc56bc341854ad} 1 1436499181>
DBG-MODULE<6FC70000 00068000 "AUDIOSES.DLL" "AudioSes.pdb" 0 {7aeefb72-2498-4180-8e273b201df1e00f} 1 1438225610>
DBG-MODULE<71880000 00008000 "midimap.dll" "midimap.pdb" 0 {b4d9f226-0e95-46de-b4f2735c335c70b6} 1 1436499171>
DBG-MODULE<71890000 00009000 "msacm32.drv" "msacm32.pdb" 0 {62a347c0-564b-474c-a95d0805ddfd15d8} 1 1436499169>
DBG-MODULE<71AF0000 000bc000 "fastprox.dll" "fastprox.pdb" 0 {b3655468-1624-4639-bced12a438048ab7} 1 1436498932>
DBG-MODULE<71BB0000 00066000 "wbemcomn.dll" "wbemcomn.pdb" 0 {a7135940-bc12-4c37-8fa257917c9c5b90} 1 1436498903>
DBG-MODULE<71C20000 000fb000 "nvumdshim.dll" "nvumdshim.pdb" 0 {affebb3f-9cec-4ad8-ad7f2d105a88c718} 1 1438916819>
DBG-MODULE<71D20000 00142000 "PROPSYS.dll" "propsys.pdb" 0 {9cd0eac1-0053-4c89-9626588da7721739} 1 1436499501>
DBG-MODULE<72470000 002c1000 "iertutil.dll" "iertutil.pdb" 0 {ab4af46c-9f0f-4abe-ae925abc06c3604f} 1 1439282633>
DBG-MODULE<728A0000 00007000 "ksuser.dll" "ksuser.pdb" 0 {d6bee53c-ccec-4c09-a7d623ecbcbace53} 1 1436499166>
DBG-MODULE<728F0000 0004e000 "mswsock.dll" "wmswsock.pdb" 0 {0e2f7e67-008e-4a52-b29c473a0f0f6091} 1 1436498690>
DBG-MODULE<72940000 001cc000 "d3d9.dll" "d3d9.pdb" 0 {b67574fb-bfde-49d8-9a647864e630c2ec} 1 1438225558>
DBG-MODULE<72E30000 0001d000 "dwmapi.dll" "dwmapi.pdb" 0 {88a55161-34e9-4fd6-9248c404a157170f} 1 1437098730>
DBG-MODULE<72E50000 0001e000 "nvdxgiwrap.dll" "nvdxgiwrap.pdb" 0 {c27123ae-9aa1-442d-b0b98b1f38a40c9d} 1 1438916687>
DBG-MODULE<72E70000 0002a000 "nvd3d9wrap.dll" "nvd3d9wrap.pdb" 0 {3fe9dd23-9d5a-4a1e-aba8935825f5dd04} 1 1438916692>
DBG-MODULE<72EF0000 00011000 "wbemsvc.dll" "wbemsvc.pdb" 0 {d6fe6285-d542-442c-a6a601e1a9faeb7b} 1 1436498897>
DBG-MODULE<72F20000 00160000 "urlmon.dll" "urlmon.pdb" 0 {e6ed0bef-0066-4689-b70b91acb28f0acf} 1 1437017373>
DBG-MODULE<73170000 00021000 "DEVOBJ.dll" "devobj.pdb" 0 {121260ea-08e7-4663-b7ef81fcff67eee2} 1 1436498680>
DBG-MODULE<731A0000 00067000 "WINSPOOL.DRV" "winspool.pdb" 0 {b6cd2659-bcb0-4c52-99543edc336ef92c} 1 1436498949>
DBG-MODULE<73230000 00023000 "WINMMBASE.dll" "winmmbase.pdb" 0 {0b30a8af-7954-4a87-938bab5890757fd2} 1 1436499176>
DBG-MODULE<73260000 00024000 "WINMM.dll" "winmm.pdb" 0 {7b667ead-d964-43bf-aa96e521d6203b57} 1 1436499172>
DBG-MODULE<73350000 0002f000 "rsaenh.dll" "rsaenh.pdb" 0 {65310c10-4ea5-487b-8f406bcf5476e624} 1 1436498959>
DBG-MODULE<73380000 00013000 "cryptsp.dll" "cryptsp.pdb" 0 {e8738e03-de29-47ab-89472a7b81416afa} 1 1436498943>
DBG-MODULE<733A0000 0000a000 "secur32.dll" "secur32.pdb" 0 {77f817ae-0bfe-4cac-acac3904055562e4} 1 1436498957>
DBG-MODULE<733B0000 00009000 "AVRT.dll" "avrt.pdb" 0 {a1794664-b9cd-4da6-a6e112bdf01c4dea} 1 1436498572>
DBG-MODULE<73400000 00008000 "WSOCK32.dll" "wsock32.pdb" 0 {6a5513f8-0a98-4074-9e0aed69e7da44d6} 1 1436499216>
DBG-MODULE<73410000 00018000 "MSACM32.dll" "msacm32.pdb" 0 {ea146c45-692a-4965-959ce44b6315e100} 1 1436499179>
DBG-MODULE<73450000 00091000 "apphelp.dll" "apphelp.pdb" 0 {c0a0eee0-dbee-4529-9826db6aa3fe394c} 1 1436498696>
DBG-MODULE<734F0000 00021000 "dbgcore.DLL" "dbgcore.pdb" 0 {00cbf2ec-784d-4371-9439ee9ec0402446} 1 1436498585>
DBG-MODULE<73520000 0013f000 "dbghelp.dll" "dbghelp.pdb" 0 {c715c87e-7ca1-43d7-ab62e065e2dbbee1} 1 1436499308>
DBG-MODULE<736A0000 00075000 "uxtheme.dll" "wUxTheme.pdb" 0 {2f37bd7e-c30e-486a-a1aa55864de88008} 1 1437534426>
DBG-MODULE<73720000 00224000 "WININET.dll" "wininet.pdb" 0 {7443cd89-b8ea-4ba3-ac7c00465f177a7c} 1 1437017276>
DBG-MODULE<73A40000 00019000 "USERENV.dll" "userenv.pdb" 0 {6be25a3c-04d5-4ca0-bca7f0caaaa94629} 1 1436498956>
DBG-MODULE<73A60000 00209000 "Comctl32.dll" "comctl32.pdb" 0 {8a6ac123-7816-479d-82c62f3da392ff90} 1 1436499525>
DBG-MODULE<73C70000 00008000 "WINNSI.DLL" "winnsi.pdb" 0 {df34fd73-857d-49a4-9d828cea311fefa7} 1 1436498676>
DBG-MODULE<73CD0000 00030000 "Iphlpapi.DLL" "iphlpapi.pdb" 0 {7c2650eb-46fd-467f-b532c97f3d9d34d7} 1 1436498913>
DBG-MODULE<73EC0000 0001b000 "bcrypt.dll" "bcrypt.pdb" 0 {a84a7c52-3ce2-4648-bbf026465277fc77} 1 1436498968>
DBG-MODULE<73EE0000 00008000 "VERSION.dll" "version.pdb" 0 {d283e9f5-6ca4-4db3-b3dfbfb7359bafb9} 1 1436498989>
DBG-MODULE<73EF0000 0002b000 "nvinit.dll" "nvinit.pdb" 0 {491fca35-3e9b-4d26-88b0f9898b2327a2} 1 1438916770>
DBG-MODULE<742C0000 000a7000 "WINHTTP.dll" "winhttp.pdb" 0 {0ab59c1f-b163-4203-a2c5e1cdf5bffb1d} 1 1437017541>
DBG-MODULE<74370000 00059000 "bcryptPrimitives.dll" "bcryptprimitives.pdb" 0 {e5a2e10a-38b0-48a5-aa6404a33040b855} 1 1436498959>
DBG-MODULE<743D0000 0000a000 "CRYPTBASE.dll" "cryptbase.pdb" 0 {90647918-b8e5-45c9-a81db34d18ee0781} 1 1436498680>
DBG-MODULE<743E0000 0001e000 "SspiCli.dll" "wsspicli.pdb" 0 {7cf094e5-02c1-4c27-9a919db2b85803da} 1 1436498676>
DBG-MODULE<74400000 013be000 "SHELL32.dll" "shell32.pdb" 0 {21241861-b116-46de-9d880d010ef979b6} 1 1438564926>
DBG-MODULE<757C0000 000be000 "msvcrt.dll" "msvcrt.pdb" 0 {21d147f0-c347-415d-8742d3b82ec12d94} 1 1436499470>
DBG-MODULE<75880000 004dc000 "windows.storage.dll" "Windows.Storage.pdb" 0 {7b5f09c0-bc19-429a-8d456765a27f226d} 1 1437883249>
DBG-MODULE<75D60000 00044000 "shlwapi.dll" "shlwapi.pdb" 0 {c83e8fb4-1549-4517-a7db0133f617a70f} 1 1436499010>
DBG-MODULE<75E10000 0005c000 "WS2_32.dll" "ws2_32.pdb" 0 {61b99f96-0921-438a-92546bf3220c8dff} 1 1436498696>
DBG-MODULE<75E70000 00092000 "OLEAUT32.dll" "oleaut32.pdb" 0 {1df9c919-2630-444b-bcf1ba979cadf82f} 1 1436498699>
DBG-MODULE<75F10000 0007b000 "advapi32.dll" "advapi32.pdb" 0 {e4043459-c129-48cf-87af8f61908e168a} 1 1436499382>
DBG-MODULE<75F90000 00042000 "WINTRUST.dll" "wintrust.pdb" 0 {a66efbde-8c30-43ba-bbc5bc8e5e660e79} 1 1436521184>
DBG-MODULE<75FE0000 000ac000 "RPCRT4.dll" "wrpcrt4.pdb" 0 {5a45a734-26d5-4d5a-a9bf314afa87c9b7} 1 1438225130>
DBG-MODULE<76090000 0000f000 "profapi.dll" "profapi.pdb" 0 {948d2ab7-2fee-4fa9-ac2a7e2eab88ce02} 1 1436498677>
DBG-MODULE<76140000 00053000 "WLDAP32.dll" "wldap32.pdb" 0 {1e7709d8-45c7-4e98-915f360bfd991e3e} 1 1436498965>
DBG-MODULE<761A0000 00120000 "MSCTF.dll" "msctf.pdb" 0 {99d4fe52-aa73-4b12-add8d17d2976a22b} 1 1436498851>
DBG-MODULE<762C0000 000ea000 "ole32.dll" "ole32.pdb" 0 {63bc11d5-6b1d-4687-95e54dc34782be4f} 1 1436499100>
DBG-MODULE<763B0000 00043000 "sechost.dll" "sechost.pdb" 0 {6cc04387-6036-425c-8b155438aff3d84e} 1 1436498685>
DBG-MODULE<76400000 00036000 "CFGMGR32.dll" "cfgmgr32.pdb" 0 {d431120d-d57d-4014-980ea16b6c38d5ee} 1 1436498682>
DBG-MODULE<76440000 00082000 "clbcatq.dll" "CLBCatQ.pdb" 0 {8fb9c2ea-4095-4404-a254409fdb85d023} 1 1436499120>
DBG-MODULE<764D0000 0000c000 "kernel.appcore.dll" "Kernel.Appcore.pdb" 0 {077b8fe5-092b-47d4-9007e03f0c492eb0} 1 1436498687>
DBG-MODULE<764E0000 00044000 "powrprof.dll" "powrprof.pdb" 0 {6fac67ab-6ae7-4b5b-ad9b73ea617f19ba} 1 1436498687>
DBG-MODULE<765F0000 0002b000 "IMM32.DLL" "wimm32.pdb" 0 {53b58fa7-e011-4e22-8880def6c1bec052} 1 1436498829>
DBG-MODULE<76620000 0000e000 "MSASN1.dll" "msasn1.pdb" 0 {c030e9f1-d49b-4cb9-ba786bfc7d77140d} 1 1436498941>
DBG-MODULE<76630000 00007000 "NSI.dll" "nsi.pdb" 0 {357536b7-5504-4258-971b04ccd0a17116} 1 1436498675>
DBG-MODULE<76640000 0008d000 "shcore.dll" "shcore.pdb" 0 {eeff563a-0841-4e3d-8d5141327d52fce5} 1 1436499289>
DBG-MODULE<766D0000 000f0000 "KERNEL32.DLL" "wkernel32.pdb" 0 {dd11bc82-d5a0-4f95-a527c7f7a24e48c2} 1 1436498721>
DBG-MODULE<767C0000 001a5000 "SETUPAPI.dll" "setupapi.pdb" 0 {3dfe4d9b-2198-4b01-9fb200bc8b4b1b03} 1 1436499480>
DBG-MODULE<76970000 00140000 "USER32.dll" "wuser32.pdb" 0 {0faff4d7-8951-4b8a-9151a84fe29acc27} 1 1436498850>
DBG-MODULE<76AB0000 001ba000 "combase.dll" "combase.pdb" 0 {0b3a2830-5569-4cc3-8d178fcbaeae1de4} 1 1436499185>
DBG-MODULE<76C70000 00175000 "CRYPT32.dll" "crypt32.pdb" 0 {e2bf3171-bad0-4615-b0697627f802bd63} 1 1436498972>
DBG-MODULE<76DF0000 00006000 "PSAPI.DLL" "psapi.pdb" 0 {3d7b741e-75bd-44ca-b7fe909c0404b526} 1 1436498688>
DBG-MODULE<76FC0000 00176000 "KERNELBASE.dll" "wkernelbase.pdb" 0 {0464887f-7e86-49d2-9c0b05cb6129ae6c} 1 1436498730>
DBG-MODULE<771A0000 0014d000 "GDI32.dll" "wgdi32.pdb" 0 {9a956afc-1f8c-47b3-93ba25cbbf439a15} 1 1436926168>
DBG-MODULE<772F0000 00179000 "ntdll.dll" "wntdll.pdb" 0 {f42e56bb-23df-4c2a-9caa683da90e032f} 1 1439013345>
------------------------------------------------------------------------------
<:Inspector.DebugModules>

<Operating_System:>
Windows 10-64 (Version 10.0.10240)
<:Operating_System>

<Parent_Process:>
C:\Program Files (x86)\Battle.net\Battle.net.6087\Battle.net.exe
<:Parent_Process>

<CPU_Vendor:>
GenuineIntel
<:CPU_Vendor>

<CPU_Details:>
Intel(R) Core(TM) i5 CPU M 560 @ 2.67GHz
<:CPU_Details>

<CPU_Processors:>
1
<:CPU_Processors>

<CPU_Cores:>
2
<:CPU_Cores>

<CPU_Threads:>
4
<:CPU_Threads>

<System_Memory:>
7924.29 MB
<:System_Memory>

<System_Memory_Binned:>
3700 - 9999 MB
<:System_Memory_Binned>

<CommandLine:>
OnlineService.SSO=true -launch -uid diablo3_enus
<:CommandLine>

<AuroraDLLVersion:>
Battle.net Aurora 6aaaac714e_public/84
<:AuroraDLLVersion>

<AuroraLIBVersion:>
Battle.net Aurora 6aaaac714e_public/84
<:AuroraLIBVersion>

<Locale:>
enUS
<:Locale>

<Video_Card:>
Intel(R) HD Graphics
<:Video_Card>

<Video_Driver:>
10.18.13.5560
<:Video_Driver>

<Video_Memory:>
973 MB
<:Video_Memory>

<Sound_Card:>
Speakers (Realtek High Definition Audio)
<:Sound_Card>

<Sound_Speaker_Mode:>
Stereo
<:Sound_Speaker_Mode>
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Omrakos		Diablo 3 crashes after hitting play(3)August-27-2015 8:39 AM PDT (9 years ago) Go to Blizzard forum post
Archaick,

Could you please post some information about your computer? You can find this information in the Direct X Diagnostic Tool:

Click on Start
Click on Run
Type in: dxdiag (In Vista, type dxdiag in the search field)
Hit Enter or OK

Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here.

Could you also post your D3Prefs.txt file? It's located in the My Documents\Diablo III folder.

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Omrakos		Diablo 3 crashes after hitting play(7)August-27-2015 11:32 AM PDT (9 years ago) Go to Blizzard forum post
Archaick,

Well, since you say you've played before, Ill have to assume it wasn't with Windows 10 as that's a new operating system just released a month ago. Also, since you have the same problem in another game, you'd have to agree it's not a problem with Diablo III.

It may just be that your system isn't fully compatible with Windows 10 and you might want to consider rolling it back to what you had prior to upgrading.

Other than that, I see you have a few devices with really old device drivers. You'd want to check with the various manufacturers of the devices and see if they've released new drivers or not first.

One thing I'd try now though is to set your desktop resolution to match what you have the game set to use. 1280 x 720

Enabling vsync in the game may help as well. To do that, open the D3Prefs.txt file again and edit this line

Vsync "0"

to

Vsync "1"

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Omrakos		Diablo 3 crashes after hitting play(9)August-27-2015 11:51 AM PDT (9 years ago) Go to Blizzard forum post
Archaick,

Card name: Intel(R) HD Graphics
Driver Date/Size: 3/11/2013

FriendlyName: Integrated Webcam
DriverDateEnglish: 5/14/2010 (may not be accurately displayed)

FriendlyName: AVerMedia 7231 Analog Capture
DriverDateEnglish: 6/11/2010 (may not be accurately displayed)

Your Touchpad also looks like it's using drivers from 2010

Before reverting back to Windows 7, try changing your current video drivers for your NVIDIA GeForce GT 435M. Try the version that was released before what you have now, 353.62.

When installing them, use the Custom and Clean Install options. Just install the graphic drivers and none of the optional components.

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Omrakos		Diablo 3 crashes after hitting play(11)August-27-2015 12:18 PM PDT (9 years ago) Go to Blizzard forum post
Archaick,

Posted by: Archaick08/27/2015 12:10 PM

Should I completely uninstall and reinstall them?


You just did. Unless the driver installation didn't work, there's no reason to install them again. If you post a fresh dxdiag report, we can see whether the drivers were updated or not.

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Omrakos		Diablo 3 crashes after hitting play(14)August-27-2015 1:07 PM PDT (9 years ago) Go to Blizzard forum post
Archaick,

Ok, the drivers were installed. We've seen reports where the newer ones, 355.60, were causing various problems including crashing sometimes which is why I suggested an earlier release.

I'd still look into updating the other drivers I mentioned. You can probably skip the Intel HD for now though since it seems to run the game ok. If you can't find updated drivers, you might try disabling the device in the Windows Device manager and see if has any effect. You can always re-enable them later.

Another thing you might try is rebooting under selective startup mode.

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