 | Game crashing before I get into the game(1) | Category: Technical SupportAugust-25-2015 6:10 PM PDT (9 years ago)  |
| Windows 7 Pro Updated to latest nVidia drivers Battle.net scanned the files Uninstalled and reinstalled Clicked on "Play" to start the game. Got a black screen, as the game was loading, then before I get any graphics or sound, it crashes back to Windows desktop. Not sure where to go from here. Report ID: 995E1FE5-D566-4017-AB73-A87A2A33D7A8 | ||
 | Game crashing before I get into the game(2) | August-25-2015 6:20 PM PDT (9 years ago) |
| Quore, Please post your DXDIAG file (Not the MSInfo) so we can get more information about your computer. Here's a support article that will show you how to get the DXDIAG: Obtaining System Files Once you have the DXDIAG file, open it and copy/paste the entire file into your next reply. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Customer Support Contact Information Got some feedback? | ||
| Game crashing before I get into the game(4) | August-25-2015 8:06 PM PDT (9 years ago) |
| Quore, Let's try uninstalling the current video driver and reinstalling an older video driver to see if that helps. To uninstall the current driver, you are going to want to use a program called Display Driver Uninstaller. This program will ensure that all previous driver files are completely removed. Here's a link where the Display Driver Uninstaller program can be downloaded. Once you have that downloaded and installed, try the following steps: 1. Run Display Driver Uninstaller. 2. You will be asked if you want to reboot into safe mode, click on "No". 3. Select "Nvidia" from the "Select Graphic Driver" drop down menu. 4. Click on the "Clean and restart" button. After the system restarts, the video driver should be completely uninstalled so the graphics should look larger than usual. That's normal and it'll fix itself when the video driver is reinstalled. Now that the driver is gone, we can go ahead with reinstalling it. Here's a link for the driver download: Nvidia Driver When you are going to install the driver I would like for you to select "Custom Install" > Uncheck everything except for the graphics driver > Check the "Perform a clean install" box > Continue with the install. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Customer Support Contact Information Got some feedback? | ||
| Game crashing before I get into the game(6) | August-27-2015 1:06 PM PDT (9 years ago) |
| Quore, Let's try running the repair tool to see if that helps. Here's a support article that will help with that: Repairing Blizzard Games ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Customer Support Contact Information Got some feedback? | ||
| Game crashing before I get into the game(7) | August-27-2015 1:14 PM PDT (9 years ago) |
| Quore, If the repair doesn't help any, please post the contents of your D3Prefs.txt file. That file is located in your Documents\Diablo III folder. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Customer Support Contact Information Got some feedback? | ||
 | Game crashing before I get into the game(9) | August-28-2015 12:42 PM PDT (9 years ago) |
| Quore, Could you please try uninstalling the Overwolf app you have running? ______________________________________________________________ I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Game crashing before I get into the game(11) | August-31-2015 2:17 PM PDT (9 years ago) |
| Quore, I'm glad to see that Omrakos' suggestion seems to have helped. Please feel free to post again if you have any other questions. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Customer Support Contact Information Got some feedback? | ||
