 | Connected, authenticated, but...hero list?(1) | Category: Technical SupportJuly-2-2015 4:35 PM PDT (9 years ago)  |
| I've been attempting to log-in for about an hour now on live and the game keeps getting stuck on the hero list. Any thoughts? | ||
 | Connected, authenticated, but...hero list?(27) | July-2-2015 5:25 PM PDT (9 years ago) |
| Hey all, I'm taking a look into this now. Can you do me a favor and tell me the following: Internet Service Provider you are on: City/State: A traceroute and pathping to 12.129.222.10 I'll get that information out to our technicians to review. Thanks all! ______________________________ Technical Support: Monday-Friday, 12pm - 9pm Pacific Time How am I doing? || Support Agent Feedback || | ||
| Connected, authenticated, but...hero list?(53) | July-2-2015 6:22 PM PDT (9 years ago) |
| Thanks for the information, everyone! Our technicians are investigating; we shouldn't need any new trace information at this time. I'll be sure to update as soon as we know more. ______________________________ Technical Support: Monday-Friday, 12pm - 9pm Pacific Time How am I doing? || Support Agent Feedback || | ||
| Connected, authenticated, but...hero list?(62) | July-2-2015 7:10 PM PDT (9 years ago) |
| In addition to logging in, it looks like the Friends List data for Hearthstone and D3 may be experiencing some issues as well. These should all be resolved once our technicians address the current issue. Still no ETA on a resolution, but we're actively working on the situation. ______________________________ Technical Support: Monday-Friday, 12pm - 9pm Pacific Time How am I doing? || Support Agent Feedback || | ||
| Connected, authenticated, but...hero list?(77) | July-2-2015 8:56 PM PDT (9 years ago) |
| As some of you have noticed, the issue should now be resolved! :) If you continue to experience issues logging into the game, please create a new thread so we can troubleshoot your individual issue. Thanks! | ||
