Avatar of Duban #1965
Duban #1965
Disconnect When Join Game(1)Category: Technical SupportJuly-26-2015 6:51 AM PDT (9 years ago) Go to Blizzard forum post
I have a problem that has been popping up some of the time when I try to join a game. It will take longer than usual to join the game and then as soon as I zone it I get a disconnect message:

"The game connection has been lost: you client has been disconnected from the server."

Note that this only happens in adventure mode, regardless of whether I join a game or start my own game. If I try make my own game in campaign mode it doesn't seem to happen.

Please advise.
Avatar of Amalowyn
Amalowyn
Disconnect When Join Game(2)July-26-2015 10:39 AM PDT (9 years ago) Go to Blizzard forum post
Let's try some connection troubleshooting.

Check to ensure any antivirus and other firewalls are set up not to interfere with the game. This article will show you which ports need to be set up and how to set them up on your operating system.

If that doesn't help, try the more general troubleshooting steps here.

If all else fails, it would be helpful to get more information about your network. Please post the below network information:

  • Windows Version: (Xp, Vista, 7 or 8)
  • Firewall: (McAfee, Norton, ZoneAlarm, etc.)
  • Network Adapter make, model, and driver date and version:
  • Router make and model:
  • Cable or DSL Modem make and model:
  • Is the connection wired or wireless:
  • ISP (Internet Provider):
  • Location (City, State):
  • Traceroute to realm:
  • Pathping to realm:
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