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Højsgaard #2351
Still terminated games, and not a word from Blizz.(1)Category: PTR FeedbackJuly-13-2015 7:54 AM PDT (5 years ago) Go to Blizzard forum post
So still not a word from Blizz about the termination problem.. I know its ptr, but they could atleast post something about it. It has been going on for 2 days now.. Shame on you.
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Nevalistis
Still terminated games, and not a word from Blizz.(18)July-13-2015 9:44 AM PDT (5 years ago) Go to Blizzard forum post
Posted by: psySPY

it's been going on for 2 days now, all we want is a blue post saying they KNOW about the issue and are or are not working to resolve this.


That's what I'm here to do now. :)

We're aware of the issue that is prematurely terminating PTR games and actively investigating at this time. While we have no further updates to provide just yet, we'll let you know once a resolution is in sight.

Thanks for your patience and understanding as we work to resolve this issue.
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Nevalistis
Still terminated games, and not a word from Blizz.(118)July-13-2015 5:49 PM PDT (5 years ago) Go to Blizzard forum post
Posted by: Clowpower

PTR here to test and find bugs , problems and fix them before it get to Live server.


This is the most important point to remember. It's a complex issue, and it's an opportunity for us to observe, test around, and investigate this issue in the PTR environment. We certainly want to prevent something like this from potentially occurring on live servers.

Posted by: DutchFreak

Any update on the matter?


Not as of yet. It's important to remember that the PTR servers can (and will) go down for unexpected periods of time and may experience issues such as this. Unlike our live servers, they are a tool intended for testing and uneven game performance will occur.

We will continue working diligently on resolving this issue, and as soon as I have additional information to share, I'll be back here to update you all. :)
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Tyvalir
Still terminated games, and not a word from Blizz.(282)July-14-2015 12:09 PM PDT (5 years ago) Go to Blizzard forum post
Just a quick update on this, folks.

We're bringing the PTR down shortly to apply some updates, which we're hoping will fix the issues players have reported with games being terminated. We hope to have it back up again soon, and we appreciate your patience in the meantime!
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Tyvalir
Still terminated games, and not a word from Blizz.(408)July-14-2015 3:06 PM PDT (5 years ago) Go to Blizzard forum post
Posted by: NekoLeila

Confirmed, PTR is up.

Indeed, the PTR is back up. As others have noted, we are continuing to see some disconnects occur. We expect these may continue for a little while longer, and we’ll have an update for you as soon as possible.
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Grimiku
Still terminated games, and not a word from Blizz.(504)July-14-2015 6:56 PM PDT (5 years ago) Go to Blizzard forum post
Hey, everyone

I have another update to share with you. We're planning on bringing down the PTR at 7pm PST tonight, and we're doing our best to minimize any downtime this creates. Currently we don't have an ETA to share for when we expect the PTR to be back up, but we'll be sure to update this thread as soon as we're able to.
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Nevalistis
Still terminated games, and not a word from Blizz.(921)July-15-2015 9:57 AM PDT (5 years ago) Go to Blizzard forum post
Thanks for the additional reports, folks. This has been a burly issue that’s extended into hardware, and we apologize for the inconvenience. We know you’re eager to get your testing on!

If you haven’t already, please restart your game client before entering the game, and keep letting us know if these issues persist. We’re continuing to investigate and appreciate your ongoing reports and understanding as we work to resolve this issue.

I'll be creating a sticky so those of you who want to can track the issue there without having to dig through additional posts. Please feel free to continue providing your reports here, though.
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Nevalistis
Still terminated games, and not a word from Blizz.(936)July-15-2015 10:26 AM PDT (5 years ago) Go to Blizzard forum post
Posted by: KirusAlufras

Posted by: MissCheetah

Close the game and the launcher then restart it all.

It doesn't help.

This is what I did.
1. Close Game
2. Close Battle.net Client
3. Open Battle.net Client
4. Check "Scan & Repair" PTR client (takes 5 min)
5. Close Client -> Reload
6. Enter Game
7. Try to play -> Terminated
8. Try to create new game "code 33..."
etc.

Sadly, nothing has been fixed ~_~


Thanks to everyone who gave this a shot, and for the thorough descriptions of the steps you took. It's really helpful!

I'll pass this information on accordingly.
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Nevalistis
Still terminated games, and not a word from Blizz.(1166)July-15-2015 2:15 PM PDT (5 years ago) Go to Blizzard forum post
Posted by: Calliakitty

To be honest with you all, this sounds a lot like a hardware issue.


My understanding is it's hardware coupled with a different (but related) issue. I don't have specifics to offer, but it's a multifaceted challenge that's been quite tricky to address (as you all have seen).

We're back on the case, and I've updated the official thread. Thanks so much for keeping us updated on your experiences.
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Nevalistis
Still terminated games, and not a word from Blizz.(1189)July-15-2015 5:14 PM PDT (5 years ago) Go to Blizzard forum post
The issue should now be resolved, which I've updated the thread accordingly with; however, we are keeping a close look on it just to be super-sure.

We appreciate your patience, everyone. <3 Hasta la vista!
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