 | Flickering game screen after win 10 update(1) | Category: Technical SupportJuly-30-2015 1:28 PM PDT (9 years ago)  |
| Since I updated to windows 10 my game screen keeps flickering and the mouse does not match up with button. | ||
 | Flickering game screen after win 10 update(2) | July-30-2015 1:50 PM PDT (9 years ago) |
| Rockhardie, Please post your DXDIAG file (Not the MSInfo) so we can get more information about your computer. Here's a support article that will show you how to get the DXDIAG: Obtaining System Files Once you have the DXDIAG file, open it and copy/paste the entire file into your next reply. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Customer Support Contact Information Got some feedback? | ||
| Flickering game screen after win 10 update(4) | July-30-2015 2:34 PM PDT (9 years ago) |
| Rockhardie, Let's try uninstalling and reinstalling the video driver to see if that helps. To uninstall the current driver, you are going to want to use a program called Display Driver Uninstaller. This program will ensure that all previous driver files are completely removed. Here's a link where the Display Driver Uninstaller program can be downloaded. Once you have that downloaded and installed, try the following steps: 1. Run Display Driver Uninstaller. 2. You will be asked if you want to reboot into safe mode, click on "No". 3. Select "Nvidia" from the "Select Graphic Driver" drop down menu. 4. Click on the "Clean and restart" button. After the system restarts, the video driver should be completely uninstalled so the graphics should look larger than usual. That's normal and it'll fix itself when the video driver is reinstalled. Now that the driver is gone, we can go ahead with reinstalling it. Here's a link for the driver download: Nvidia Driver When you are going to install the driver I would like for you to select "Custom Install" > Uncheck everything except for the graphics driver > Check the "Perform a clean install" box > Continue with the install. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Customer Support Contact Information Got some feedback? | ||
| Flickering game screen after win 10 update(6) | July-30-2015 6:12 PM PDT (9 years ago) |
| Rockhardie, Cool, if you get the chance, please post your solution in case others run into the same issue. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Customer Support Contact Information Got some feedback? | ||
 | Flickering game screen after win 10 update(8) | July-31-2015 6:55 AM PDT (9 years ago) |
| Purgatio, You'd want to post in the Heroes of the Storm Technical Support forum for this. ______________________________________________________________ I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
