 | Game freezes upon death(1) | Category: Technical SupportJuly-27-2015 8:17 AM PDT (9 years ago)  |
| I have recently (within the last week or so) experienced a problem with the game freezing upon my death. Maybe freezing isn't the right word - it shows my tombstone and the monsters standing around me (not moving but breathing) and I'm not getting any sort of resurrect screen at all. I have to close the game and restart. I've also around the same time frame been experiencing issues where dead monsters are appearing as upright and alive, but not moving. I have a pretty beefy computer and a good fast internet connection. Can you offer any suggestions as to what may be causing this? | ||
 | Game freezes upon death(2) | July-27-2015 5:11 PM PDT (9 years ago) |
| Zoya, Let's try running the repair tool to see if that helps. Here's a support article that will help with that: Repairing Blizzard Games If the issue persists after running the repair, please post your DXDIAG file (Not the MSInfo) so we can get more information about your computer. Here's a support article that will show you how to get the DXDIAG: Obtaining System Files Once you have the DXDIAG file, open it and copy/paste the entire file into your next reply. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Customer Support Contact Information Got some feedback? | ||
