Diablo IIIBlue TrackerTechnical SupportThe game connection has been lost You have been disconnected...
 | The game connection has been lost You have been disconnected...(1) | Category: Technical SupportJuly-8-2015 11:07 AM PDT (9 years ago)  |
| Hi there, [I'm under windows 8.1 pro x64 (fully up to date) with an AMD Radeon HD 6700M series.] I have the following problem : whenever I start a game (in adventure mode or not, alone or not) or join a game, I get the loading screen for a minute and then the classic error message : "The game connection has been lost - You have been disconnected from the server". Following https://us.battle.net/support/en/article/performing-a-traceroute and https://us.battle.net/support/en/article/running-a-pathping-test I performed a tracerout and ran a pathping test (for EU as I am in France). The results are beneath, and show pretty obviously that the timeout is at the telia-domain, which means that Blizzard is responsible, so that I would be very keen on having an update and a resolution of the issue, as I don't like that much to chat, and as chat is the only thing I can do as I cannot play because of this. /* xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx traceroute xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx */ Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233] over a maximum of 30 hops: 1 2 ms 2 ms 2 ms FREEBOX_SERVER [192.168.0.254] 2 25 ms 24 ms 24 ms pauguste-6-82-66-85-254.fbx.proxad.net [82.66.85.254] 3 25 ms 24 ms 24 ms th2-6k-2-a5.routers.proxad.net [213.228.7.254] 4 26 ms 26 ms 26 ms bzn-9k-4-be1026.intf.routers.proxad.net [194.149.161.225] 5 33 ms 31 ms 30 ms p11-crs16-1-be1000.intf.routers.proxad.net [78.254.249.1] 6 26 ms 27 ms 27 ms cbv-9k-1-be1001.intf.routers.proxad.net [194.149.161.14] 7 26 ms 27 ms 26 ms ix-13-549.tcore1.PYE-Paris.as6453.net [80.231.154.109] 8 26 ms 27 ms 26 ms 80.231.154.86 9 26 ms 27 ms 27 ms prs-bb3-link.telia.net [213.155.131.2] 10 35 ms 36 ms 36 ms adm-bb3-link.telia.net [62.115.135.62] 11 37 ms 38 ms 38 ms adm-b2-link.telia.net [62.115.141.51] 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete. /* xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx */ /* xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx pathfind ***xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx */ Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233] over a maximum of 30 hops: 0 cns_pc [192.168.0.14] 1 FREEBOX_SERVER [192.168.0.254] 2 pauguste-6-82-66-85-254.fbx.proxad.net [82.66.85.254] 3 th2-6k-2-a5.routers.proxad.net [213.228.7.254] 4 bzn-9k-4-be1026.intf.routers.proxad.net [194.149.161.225] 5 p11-crs16-1-be1000.intf.routers.proxad.net [78.254.249.1] 6 cbv-9k-1-be1001.intf.routers.proxad.net [194.149.161.14] 7 ix-13-549.tcore1.PYE-Paris.as6453.net [80.231.154.109] 8 80.231.154.86 9 prs-bb3-link.telia.net [213.155.131.2] 10 adm-bb3-link.telia.net [62.115.135.62] 11 adm-b2-link.telia.net [62.115.141.51] 12 * * * Computing statistics for 275 seconds... Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 cns_pc [192.168.0.14] 3/ 100 = 3% | 1 316ms 3/ 100 = 3% 0/ 100 = 0% FREEBOX_SERVER [192.168.0.254] 0/ 100 = 0% | 2 320ms 3/ 100 = 3% 0/ 100 = 0% pauguste-6-82-66-85-254.fbx.proxad.net [82.66.85.254] 0/ 100 = 0% | 3 306ms 3/ 100 = 3% 0/ 100 = 0% th2-6k-2-a5.routers.proxad.net [213.228.7.254] 0/ 100 = 0% | 4 271ms 4/ 100 = 4% 1/ 100 = 1% bzn-9k-4-be1026.intf.routers.proxad.net [194.149.161.225] 0/ 100 = 0% | 5 319ms 3/ 100 = 3% 0/ 100 = 0% p11-crs16-1-be1000.intf.routers.proxad.net [78.254.249.1] 0/ 100 = 0% | 6 296ms 3/ 100 = 3% 0/ 100 = 0% cbv-9k-1-be1001.intf.routers.proxad.net [194.149.161.14] 0/ 100 = 0% | 7 296ms 3/ 100 = 3% 0/ 100 = 0% ix-13-549.tcore1.PYE-Paris.as6453.net [80.231.154.109] 0/ 100 = 0% | 8 293ms 3/ 100 = 3% 0/ 100 = 0% 80.231.154.86 1/ 100 = 1% | 9 240ms 5/ 100 = 5% 1/ 100 = 1% prs-bb3-link.telia.net [213.155.131.2] 0/ 100 = 0% | 10 303ms 4/ 100 = 4% 0/ 100 = 0% adm-bb3-link.telia.net [62.115.135.62] 0/ 100 = 0% | 11 324ms 4/ 100 = 4% 0/ 100 = 0% adm-b2-link.telia.net [62.115.141.51] Trace complete. /* xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx */ | ||
 | The game connection has been lost You have been disconnected...(2) | July-8-2015 2:50 PM PDT (9 years ago) |
| Grothendieck, Computing statistics for 275 seconds... Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 cns_pc [192.168.0.14] 3/ 100 = 3% | 1 316ms 3/ 100 = 3% 0/ 100 = 0% FREEBOX_SERVER [192.168.0.254] 0/ 100 = 0% | 2 320ms 3/ 100 = 3% 0/ 100 = 0% pauguste-6-82-66-85-254.fbx.proxad.net [82.66.85.254] 0/ 100 = 0% | 3 306ms 3/ 100 = 3% 0/ 100 = 0% th2-6k-2-a5.routers.proxad.net [213.228.7.254] 0/ 100 = 0% | 4 271ms 4/ 100 = 4% 1/ 100 = 1% bzn-9k-4-be1026.intf.routers.proxad.net [194.149.161.225] 0/ 100 = 0% | 5 319ms 3/ 100 = 3% 0/ 100 = 0% p11-crs16-1-be1000.intf.routers.proxad.net [78.254.249.1] 0/ 100 = 0% | 6 296ms 3/ 100 = 3% 0/ 100 = 0% cbv-9k-1-be1001.intf.routers.proxad.net [194.149.161.14] 0/ 100 = 0% | 7 296ms 3/ 100 = 3% 0/ 100 = 0% ix-13-549.tcore1.PYE-Paris.as6453.net [80.231.154.109] 0/ 100 = 0% | 8 293ms 3/ 100 = 3% 0/ 100 = 0% 80.231.154.86 1/ 100 = 1% | 9 240ms 5/ 100 = 5% 1/ 100 = 1% prs-bb3-link.telia.net [213.155.131.2] 0/ 100 = 0% | 10 303ms 4/ 100 = 4% 0/ 100 = 0% adm-bb3-link.telia.net [62.115.135.62] 0/ 100 = 0% | 11 324ms 4/ 100 = 4% 0/ 100 = 0% adm-b2-link.telia.net [62.115.141.51] Trace complete. Your pathping is showing that the connection is losing a good amount of data loss, and that data loss is starting in your home network. I suggest to first try powercycling the connection and flushing the DNS. Once that is done, run another pathping to see if the data loss is still showing up. Here's a support article with steps on how to do the power cycle. Here's a support article with how to flush the DNS. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
