 | Err loading PTR-Corrupt data, run Scan&Repair(1) | Category: Mac Technical SupportJune-30-2015 12:53 PM PDT (9 years ago)  |
| Updated the latest Mac OS, then later today updated the PTR... Try to run PTR, and get "Diablo 3 detected corrupted date, please run Scan and Repair..."... so I did, and it check the files.. unsure if it detected anything... When I try to run PTR again, I get the same message... NO GO on the PTR for me now.. Macbook Pro fifteen inch, retina.. mid 2012 model with discrete graphics chip.. | ||
 | Err loading PTR-Corrupt data, run Scan&Repair(2) | June-30-2015 1:27 PM PDT (9 years ago) |
| GondorNative, can you collect some Battle.net Logs and email them to our Battle.net Quality Assurance team? If there's a bug with installation/maintenance I want to make sure we capture it and get it tracked. Once that's done, try uninstalling the PTR client and reinstalling. Let me know if this resolves the issue. ______________________________ Technical Support: Monday-Friday, 12pm - 9pm Pacific Time How am I doing? || Support Agent Feedback || [Post edited one time, last edit by Glaxigrav at June-30-2015 1:59 PM PDT (9 years ago)] | ||
| Err loading PTR-Corrupt data, run Scan&Repair(11) | June-30-2015 2:01 PM PDT (9 years ago) |
| Thanks for the information, everyone. Running this by our Mac and Battle.net teams! ______________________________ Technical Support: Monday-Friday, 12pm - 9pm Pacific Time How am I doing? || Support Agent Feedback || | ||
| D3 PTR Not Working On Mac(17) | June-30-2015 2:38 PM PDT (9 years ago) |
| Got some additional information. Our Development team reviewed the issue and we have a potential resolution ready. It should be included in the next PTR build. Since it's a Public Test Realm I don't have a ton of additional information in regards to timeline, but should I receive any new information I'll be sure to update this thread. Stickying this for now for visibility. ______________________________ Technical Support: Monday-Friday, 12pm - 9pm Pacific Time How am I doing? || Support Agent Feedback || | ||
| D3 PTR Not Working On Mac(90) | July-1-2015 3:18 PM PDT (9 years ago) |
| After discussing with our engineers, it looks like this is not a fix that can be pushed via a hotfix. As there are multiple other code changes ongoing, this fix can't be picked up until those tasks are completed and a new build is generated for public release. Currently we hope to have a new build out early next week. In the meantime, please note that player-supported fixes may not be supported by Blizzard if there are code changes. If your build should encounter an issue once the next build is released, try uninstalling and reinstalling the build. I know this isn't fantastic news (in fact it can be quite frustrating), but I wanted to try and set some clear expectations based on the information I've been able to collect from our Development teams. This was on an active in-progress PTR build, so the good news is that we'll have this fixed well in advance of the live build release. | ||
| D3 PTR Not Working On Mac(123) | July-8-2015 2:46 PM PDT (9 years ago) |
| As mentioned by Kalisti, the new PTR build should address the issue! Restarting the Desktop App should pick up the update, or running Scan & Repair on your D3 PTR Game should pick up the new changes as well. Thanks everyone! | ||
