 | ongoing freezing problems(1) | Category: Technical SupportJune-16-2015 6:04 PM PDT (9 years ago)  |
| hello. first time posting. I have been experiencing constant game freezes ever since the release of the latest patch back in April. it literally has gotten to the point were I cant even play d3 no more. I can play maybe around 3-5 minutes before it complete freeze and I have to reboot my computer. I have tried everything even reformatting my computer and nothing. I have ran numerous diagnostics and test and my computer is just fine updated driver and everything. its just real frustrating because I cant even play and enjoy the game I like. | ||
 | ongoing freezing problems(2) | June-16-2015 6:34 PM PDT (9 years ago) |
| LxBoogie, Please post your DXDIAG file so we can get more information about your computer. Here's a support article that will show you how to get the DXDIAG: Obtaining System Files Once you have the DXDIAG file, open it and copy/paste the entire file into your next reply. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| ongoing freezing problems(4) | June-17-2015 5:51 PM PDT (9 years ago) |
| LxBoogie, Please post the entire DXDIAG. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| ongoing freezing problems(6) | June-18-2015 2:58 PM PDT (9 years ago) |
| LxBoogie, Let's check the CPU and Graphics card to see if either is overheating. Here's how to do that: 1. Download and install the Speccy system monitoring tool. *** I provided the direct download link, but if you would like more information about the tool itself, please feel free to check out Piriform's website.*** 2. Run Speccy before launching the game. Check the current temperatures for the CPU and the Graphics card, and write the temperatures down. 3. Leave Speccy running , start the game and play for about 15 minutes. Go back and check the temperatures again. Let me know the before and after temperature results. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
