 | Latency(1) | Category: Technical SupportJune-8-2015 6:32 PM PDT (9 years ago)  |
| Been Having Latency Issues for the past few days I ran a ping test results as follows Microsoft Windows [Version 6.3.9600] (c) 2013 Microsoft Corporation. All rights reserved. C:\Users\William>pathping 12.129.222.10 Tracing route to 12.129.222.10 over a maximum of 30 hops 0 Will.Belkin [192.168.2.2] 1 router.belkin [192.168.2.1] 2 cpe-74-79-96-1.twcny.res.rr.com [74.79.96.1] 3 tge0-0-0.hrkmny1402h.northeast.rr.com [24.24.18.193] 4 agg24.esyrnydr02r.northeast.rr.com [24.58.47.112] 5 be27.albynyyf01r.northeast.rr.com [24.58.32.80] 6 bu-ether36.nycmny837aw-bcr00.tbone.rr.com [107.14.19.100] 7 0.ae1.pr1.nyc20.tbone.rr.com [107.14.17.218] 8 209.220.18.33.ptr.us.xo.net [209.220.18.33] 9 216.156.16.130.ptr.us.xo.net [216.156.16.130] 10 216.156.16.133.ptr.us.xo.net [216.156.16.133] 11 206.111.13.246.ptr.us.xo.net [206.111.13.246] 12 cr2.n54ny.ip.att.net [12.122.115.90] 13 12.122.94.237 14 * * * Computing statistics for 325 seconds... Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 Will.Belkin [192.168.2.2] 2/ 100 = 2% | 1 528ms 3/ 100 = 3% 1/ 100 = 1% router.belkin [192.168.2.1] 0/ 100 = 0% | 2 536ms 2/ 100 = 2% 0/ 100 = 0% cpe-74-79-96-1.twcny.res.rr.com [7 4.79.96.1] 0/ 100 = 0% | 3 530ms 2/ 100 = 2% 0/ 100 = 0% tge0-0-0.hrkmny1402h.northeast.rr. com [24.24.18.193] 0/ 100 = 0% | 4 471ms 3/ 100 = 3% 1/ 100 = 1% agg24.esyrnydr02r.northeast.rr.com [24.58.47.112] 0/ 100 = 0% | 5 553ms 2/ 100 = 2% 0/ 100 = 0% be27.albynyyf01r.northeast.rr.com [24.58.32.80] 0/ 100 = 0% | 6 510ms 2/ 100 = 2% 0/ 100 = 0% bu-ether36.nycmny837aw-bcr00.tbone .rr.com [107.14.19.100] 0/ 100 = 0% | 7 475ms 5/ 100 = 5% 3/ 100 = 3% 0.ae1.pr1.nyc20.tbone.rr.com [107. 14.17.218] 0/ 100 = 0% | 8 502ms 3/ 100 = 3% 1/ 100 = 1% 209.220.18.33.ptr.us.xo.net [209.2 20.18.33] 0/ 100 = 0% | 9 --- 100/ 100 =100% 98/ 100 = 98% 216.156.16.130.ptr.us.xo.net [216. 156.16.130] 0/ 100 = 0% | 10 586ms 3/ 100 = 3% 1/ 100 = 1% 216.156.16.133.ptr.us.xo.net [216. 156.16.133] 0/ 100 = 0% | 11 646ms 2/ 100 = 2% 0/ 100 = 0% 206.111.13.246.ptr.us.xo.net [206. 111.13.246] 98/ 100 = 98% | 12 --- 100/ 100 =100% 0/ 100 = 0% cr2.n54ny.ip.att.net [12.122.115.9 0] 0/ 100 = 0% | 13 --- 100/ 100 =100% 0/ 100 = 0% 12.122.94.237 Trace complete. C:\Users\William> | ||
 | Latency(2) | June-8-2015 6:57 PM PDT (9 years ago) |
| DemonSlayer, I'm seeing a good amount of data loss in some of the hops listed in that pathping. Let's download WinMTR. This tool will run a different style of pathping which will hopefully give us a little bit more information about what might be going on with the connection. 1. Download WinMTR 2. Unzip the WinMTR.zip file to the Desktop. 3. Open the WinMTR folder and select the 32 or 64 bit version. Choose whichever one corresponds to your version of Windows. 4. Run the WinMTR.exe 5. Type the IP address you want to trace in the "Host" field. You can find the needed IP address in our "Running A Pathping Test" support article, which mentions all of our IPs used for troubleshooting purposes. 6. Click on "Start" and then launch the game. Once you notice the connection issue, play for about 10 more minutes, minimize the game and click on "Stop". 7. Click on "Copy text to clipboard" and paste the results into your next forum reply. ***If the support article linked above lists more than one IP address for the region you play on, please be sure to run a WinMTR to each IP address. *** ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
