 | Stuck at Authenticating Credentials...(1) | Category: Technical SupportJune-11-2015 3:15 PM PDT (9 years ago)  |
| I've been trying to log in for about an hour and a half now and once or twice I've gotten past Authenticating Credentials only to get stuck at Retrieving Hero List. I followed all the advice I could find (resetting modem/router, flushing DNS) and am still having issues. Anyone know a surefire way to log in? Are the login servers experiencing a lot of traffic right now? Any help would be greatly appreciated. | ||
 | Stuck at Authenticating Credentials...(2) | June-11-2015 5:44 PM PDT (9 years ago) |
| jamma, Let's log out of the Battle.net Desktop App and try deleting the Battle.net Cache file to see if that helps. Check out this support article for steps on how to do that: Deleting the Battle.net Cache Folder (PC) Once that is done, test out the game and let me know what happens. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
