DeathLord04,
Let's download WinMTR. This tool will run a different style of pathping which will hopefully give us a little bit more information about what might be going on with the connection.
1. Download WinMTR
2. Unzip the WinMTR.zip file to the Desktop.
3. Open the WinMTR folder and select the 32 or 64 bit version. Choose whichever one corresponds to your version of Windows.
4. Run the WinMTR.exe
5. Type the IP address you want to trace in the "Host" field. You can find the needed IP address in our "Running A Pathping Test" support article, which mentions all of our IPs used for troubleshooting purposes.
6. Click on "Start" and then launch the game. Once you notice the connection issue, play for about 10 more minutes, minimize the game and click on "Stop".
7. Click on "Copy text to clipboard" and paste the results into your next forum reply.
***If the support article linked above lists more than one IP address for the region you play on, please be sure to run a WinMTR to each IP address. ***
______________________________________________________
I'm available Monday through Friday from 11AM to 8PM Pacific Time
Support Contact Information
Got some feedback?
 | Help in Latency(1) | Category: Technical SupportJune-4-2015 6:29 PM PDT (9 years ago)  |
| Hello Guys, I do a tracert to the server and this happen: Tracing route to 12.129.222.10 over a maximum of 30 hops 0 Andres-PC.cpe.cableonda.net [192.168.0.144] 1 192.168.0.1 2 * * * Computing statistics for 25 seconds... Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 Andres-PC.cpe.cableonda.net [192.168.0.144] 0/ 100 = 0% | 1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1 Trace complete. tracert 12.129.222.10 Tracing route to 12.129.22.10 over a maximum of 30 hops 1 1 ms 1 ms <1 ms 192.168.0.1 2 * * * Request timed out. 3 39 ms 35 ms 30 ms 10.48.40.89 4 13 ms 30 ms 37 ms 10.48.41.237 5 67 ms 63 ms 100 ms 63.245.3.97 6 77 ms 55 ms 79 ms xe-8-2-1.mia12.ip4.gtt.net [216.221.158.125] 7 87 ms 133 ms 144 ms xe-4-3-0.mia10.ip4.gtt.net [89.149.182.21] 8 95 ms 92 ms 106 ms 192.205.36.117 9 161 ms 183 ms 179 ms igs1.fldfl.ip.att.net [12.122.155.170] 10 165 ms 186 ms 163 ms cr2.ormfl.ip.att.net [12.122.1.45] 11 195 ms 169 ms 191 ms cr1.attga.ip.att.net [12.122.5.142] 12 184 ms * 165 ms cr2.nsvtn.ip.att.net [12.122.2.6] 13 191 ms 166 ms 174 ms cr1.cl2oh.ip.att.net [12.122.28.74] 14 178 ms 200 ms 175 ms cr2.cl2oh.ip.att.net [12.122.2.126] 15 171 ms 168 ms 167 ms cr2.cgcil.ip.att.net [12.122.2.114] 16 163 ms 162 ms 175 ms cr2.st6wa.ip.att.net [12.122.2.118] 17 164 ms 168 ms 203 ms cr81.st0wa.ip.att.net [12.122.5.197] 18 200 ms 353 ms 179 ms gar8.st6wa.ip.att.net [12.122.111.73] 19 172 ms 164 ms 183 ms 12.122.251.110 20 177 ms 177 ms 184 ms mdf001c6513r0004-tge-12-1.sea1.attens.net [12.12 9.0.38] 21 169 ms 164 ms 170 ms 12.129.22.10 Trace complete. Can you please tell me what wrong, because I change from ISP to 15 mega download and 1 mega upload. In my last ISP I was not having issue of latency, and every time that I play is in red in the bar, and when is green still the issue. What could be happening here?. Sorry for my English is rusted. Take Care. 
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3 minutes ago
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| Help in Latency(2) | June-4-2015 7:34 PM PDT (9 years ago) |
| DeathLord04, Let's download WinMTR. This tool will run a different style of pathping which will hopefully give us a little bit more information about what might be going on with the connection. 1. Download WinMTR 2. Unzip the WinMTR.zip file to the Desktop. 3. Open the WinMTR folder and select the 32 or 64 bit version. Choose whichever one corresponds to your version of Windows. 4. Run the WinMTR.exe 5. Type the IP address you want to trace in the "Host" field. You can find the needed IP address in our "Running A Pathping Test" support article, which mentions all of our IPs used for troubleshooting purposes. 6. Click on "Start" and then launch the game. Once you notice the connection issue, play for about 10 more minutes, minimize the game and click on "Stop". 7. Click on "Copy text to clipboard" and paste the results into your next forum reply. ***If the support article linked above lists more than one IP address for the region you play on, please be sure to run a WinMTR to each IP address. *** ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Help in Latency(6) | June-8-2015 2:35 PM PDT (9 years ago) |
| DeathLord04, The WinMTR looks good. I'm not really seeing anything in there that I could say is causing the high latency. Let's get a little more information about your home network. Please provide the following info: * Windows Xp, Vista, 7,or 8 (also include if it's a 32 or 64 bit version) * Firewall (McAfee, Norton, ZoneAlarm, etc.) * Network Adapter brand, model, driver date, and driver version number (Steps below) 1. Click Start. 2. Click Control Panel. 3. Double-click on the System icon (in Windows XP, you may need to click Switch to Classic 4. View on the left hand side of the screen). 5. Select the Hardware tab. 6. Click on Device Manager 7. Expand the section labeled Network Adapters. 8. Right-click on your network card and select Properties. 9. Click on the "Driver" tab at the top * Router brand and model # (this should be printed somewhere on the front or back or bottom) * Cable or DSL Modem brand and model #(this should be printed somewhere on the front or back or bottom) * ISP (Internet Service Provider) * Is the connection wired or wireless * Location (City, State) * Traceroute ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Help in Latency(7) | June-8-2015 2:36 PM PDT (9 years ago) |
| Sinadrin, Please start your own thread so that we can assist you individually. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Help in Latency(9) | June-8-2015 8:18 PM PDT (9 years ago) |
| DeathLord04, Network Adapter brand: Realtek PCIe GBE Family Controller Model: Realtek Driver date: 02/16/2011 Driver version number: 7.41.216.2011 That driver is pretty outdated. Let's install the newest driver to see if that helps any. Here's a link where that can be downloaded: Realtek Driver ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Help in Latency(12) | June-12-2015 2:32 PM PDT (9 years ago) |
| DeathLord04, Sinadrin mentioned that the increased latency seems to be due to an issue on your ISP's end. Have you contacted them to see if they have any more information? ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Help in Latency(17) | June-15-2015 2:38 PM PDT (9 years ago) |
| DeathLord04, Let's make sure that the ports that Diablo III uses are allowed in your router's firewall. Here's a guide that should help with that: Port Forwarding the Cisco Linksys-E1200 Router for Diablo III Also, when you ran the WinMTR before, it didn't show any issues. Were you experiencing high latency when you ran it? Please try running another WinMTR, but this time let the WinMTR tool run for about 30 minutes before stopping it. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Help in Latency(18) | June-15-2015 2:39 PM PDT (9 years ago) |
| Sinadrin, Dankorii any advice? I didn't see any issues in your WinMTR either. Can you try running another one, but let it run for about 30 minutes this time, and preferably when the connection is experiencing increased latency. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
