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MrDino #6589
Update my Drive ?(1)Category: Technical SupportAugust-30-2016 9:49 AM PDT (3 years ago) Go to Blizzard forum post
Hello there.
I've just reinstalled D3.

I've downloaded it and went to launch it and I keep getting the Error.
Updated your drivers and it will help.

I've spent 2 hours or so trying to sort it out but no luck.
I've followed all the ways possible that Blizzard and other sites have recommended.
Help me please

Thank you.
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Kiemmaki
Update my Drive ?(2)August-30-2016 10:25 AM PDT (3 years ago) Go to Blizzard forum post
Hello MrDino,

Could you please post a dxdiag and MSInfo here? So that i can have a look? If the data is too big to be posted on the forum directly, you can use a page like pastebin.com and post the link to it here then.

Kind regards

_______________________________________
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https://www.surveymonkey.com/r/Kiemmaki
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Kiemmaki
Update my Drive ?(4)August-30-2016 10:51 AM PDT (3 years ago) Go to Blizzard forum post
Hello again,

Could you please give me a MSInfo here as well? What i can see from the data provided, your drivers are all pretty old. You should definitely update all your hardware drivers by going to the manufacturers webpages and get the latest driver there.

Kind regards

_______________________________________
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https://www.surveymonkey.com/r/Kiemmaki
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Kiemmaki
Update my Drive ?(7)August-30-2016 11:21 AM PDT (3 years ago) Go to Blizzard forum post
Hello MrDino,

No, you don't have to go to the Toshiba webpage, but for example the Intel one. I have looked up the driver for your graphics card https://downloadcenter.intel.com/product/81507/Graphics-Drivers-for-Mobile-Intel-4-Series-Express-Chipset-Family and you should update the other drivers as well. This is your network card Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC, this is your sound card Realtek (High Definition Audio)

Kind regards

_______________________________________
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Kiemmaki
Update my Drive ?(9)August-30-2016 11:37 AM PDT (3 years ago) Go to Blizzard forum post
Marked As Solution
Hello again,

Well, the problem seems to be, that your graphics card is not supported anymore, which you can tell by the latest driver being from 2012. It is quite possible that your Laptop doesn't meet the requirements anymore to run Diablo 3.

Kind regards

_______________________________________
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https://www.surveymonkey.com/r/Kiemmaki
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