Avatar of Winters #2266
Winters #2266
regular DC's(1)Category: Technical SupportAugust-22-2016 5:48 AM PDT (3 years ago) Go to Blizzard forum post
Hi,

since a few seasons ago i have trouble with my connection in the game, i get random DC's multiple times a day, not connected to doing anything specific (it happens when i stand still in a town, or during rifts/bounty's etx)

i try'd disabling QoS in my network adapter (read somewhere that it could help) and it did help during S6, but now in S7 its back to dc's multiple times a day..

msinfo
http://pastebin.com/iXRLkUNd

DxDiag
http://pastebin.com/fNcudpjh

Tracert 1
Tracing route to 185.60.112.158 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 7 ms 8 ms 10 ms 10.58.192.1
3 * * * Request timed out.
4 12 ms 15 ms 9 ms dD5E0FA6F.access.telenet.be [213.224.250.111]
5 13 ms 11 ms 11 ms 4.68.72.21
6 16 ms 13 ms 15 ms ae-127-3513.edge6.Amsterdam1.Level3.net [4.69.162.226]
7 * BLIZZARD-EN.edge6.Amsterdam1.Level3.net [213.19.197.254] reports: Destination net unreachable.

Trace complete.


Tracert 2

Tracing route to 185.60.112.157 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 12 ms 13 ms 10 ms 10.58.192.1
3 10 ms 103 ms 9 ms dD5E0CDD9.access.telenet.be [213.224.205.217]
4 9 ms 9 ms 9 ms dD5E0FA6F.access.telenet.be [213.224.250.111]
5 11 ms 70 ms 14 ms 4.68.72.21
6 14 ms 19 ms 13 ms ae-127-3513.edge6.Amsterdam1.Level3.net [4.69.162.226]
7 * BLIZZARD-EN.edge6.Amsterdam1.Level3.net [213.19.197.254] reports: Destination net unreachable.

Trace complete.


pathping 1


Tracing route to 185.60.112.157 over a maximum of 30 hops

0 DESKTOP-0EQ6S0J.home [192.168.0.164]
1 192.168.0.1
2 10.58.192.1
3 dD5E0CDD9.access.telenet.be [213.224.205.217]
4 dD5E0FA6F.access.telenet.be [213.224.250.111]
5 4.68.72.21
6 ae-127-3513.edge6.Amsterdam1.Level3.net [4.69.162.226]
7 * * *
Computing statistics for 150 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 DESKTOP-0EQ6S0J.home [192.168.0.164]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1
0/ 100 = 0% |
2 --- 100/ 100 =100% 100/ 100 =100% 10.58.192.1
0/ 100 = 0% |
3 --- 100/ 100 =100% 100/ 100 =100% dD5E0CDD9.access.telenet.be [213.224.205.217]
0/ 100 = 0% |
4 --- 100/ 100 =100% 100/ 100 =100% dD5E0FA6F.access.telenet.be [213.224.250.111]
0/ 100 = 0% |
5 16ms 0/ 100 = 0% 0/ 100 = 0% 4.68.72.21
100/ 100 =100% |
6 --- 100/ 100 =100% 0/ 100 = 0% ae-127-3513.edge6.Amsterdam1.Level3.net [4.69.162.226]

Trace complete.


Pathping 2


Tracing route to 185.60.112.158 over a maximum of 30 hops

0 DESKTOP-0EQ6S0J.home [192.168.0.164]
1 192.168.0.1
2 10.58.192.1
3 dD5E0C9D9.access.telenet.be [213.224.201.217]
4 dD5E0FA6F.access.telenet.be [213.224.250.111]
5 4.68.72.21
6 ae-127-3513.edge6.Amsterdam1.Level3.net [4.69.162.226]
7 * * *
Computing statistics for 150 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 DESKTOP-0EQ6S0J.home [192.168.0.164]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1
1/ 100 = 1% |
2 --- 100/ 100 =100% 99/ 100 = 99% 10.58.192.1
0/ 100 = 0% |
3 --- 100/ 100 =100% 99/ 100 = 99% dD5E0C9D9.access.telenet.be [213.224.201.217]
0/ 100 = 0% |
4 --- 100/ 100 =100% 99/ 100 = 99% dD5E0FA6F.access.telenet.be [213.224.250.111]
0/ 100 = 0% |
5 17ms 1/ 100 = 1% 0/ 100 = 0% 4.68.72.21
99/ 100 = 99% |
6 --- 100/ 100 =100% 0/ 100 = 0% ae-127-3513.edge6.Amsterdam1.Level3.net [4.69.162.226]

Trace complete.


same problem with Overwatch btw..
hope i can get some help, because this is really annoying :-)
Avatar of Kiemmaki
Kiemmaki
regular DC's(2)August-23-2016 5:59 AM PDT (3 years ago) Go to Blizzard forum post
Hello Winters,

You should contact your ISP about this because there is quite a spike in your connection within their Network. Maybe you can contact them with this data and see what they say.

Posted by: Winters

3 10 ms 103 ms 9 ms dD5E0CDD9.access.telenet.be [213.224.205.217]
4 9 ms 9 ms 9 ms dD5E0FA6F.access.telenet.be [213.224.250.111]


Kind regards
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