Avatar of legions91 #2599
legions91 #2599
Network Disconnect during gr's and nephalem's(1)Category: Technical SupportAugust-10-2016 10:06 AM PDT (3 years ago) Go to Blizzard forum post
Hello.
When I'm going through GR's or nephalem's I'm getting a "Network Disconnect: The game connection has been lost." error.

I didn't have a problem like this before in any other Blizzard game.

I've rebooted my network connection, flushed DNS and nothing happend.

I'm getting kicked out of server only when I'm doing GR's or Nephalem's and I'm near the end and/or when I fight a lot of enemies at once. I didn't have this problem til yesterday.

IP: 78.9.183.60
ISP: kalwinek.net
Cable connection.

Traceroute:


Tracing route to 185.60.112.158 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 <1 ms <1 ms <1 ms 192.168.1.1
3 2 ms 1 ms 4 ms 10.10.14.1
4 4 ms 4 ms 3 ms 172.16.14.1
5 45 ms 11 ms 8 ms 172.16.40.1
6 18 ms 20 ms 22 ms 10.225.58.5
7 47 ms 44 ms 22 ms LodzB040RT02-WarsH002RT23.inetia.pl [87.204.224.74]
8 23 ms 129 ms 156 ms 87.204.224.0
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.


Pathping:


Tracing route to 185.60.112.158 over a maximum of 30 hops

0 DESKTOP-QQS1232 [192.168.0.105]
1 192.168.0.1
2 192.168.1.1
3 10.10.14.1
4 172.16.14.1
5 172.16.40.1
6 10.225.58.5
7 LodzB040RT02-WarsH002RT23.inetia.pl [87.204.224.74]
8 87.204.224.0
9 * * *
Computing statistics for 200 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 DESKTOP-QQS1232 [192.168.0.105]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1
0/ 100 = 0% |
2 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
0/ 100 = 0% |
3 5ms 0/ 100 = 0% 0/ 100 = 0% 10.10.14.1
0/ 100 = 0% |
4 7ms 0/ 100 = 0% 0/ 100 = 0% 172.16.14.1
0/ 100 = 0% |
5 11ms 0/ 100 = 0% 0/ 100 = 0% 172.16.40.1
0/ 100 = 0% |
6 18ms 1/ 100 = 1% 1/ 100 = 1% 10.225.58.5
0/ 100 = 0% |
7 20ms 0/ 100 = 0% 0/ 100 = 0% LodzB040RT02-WarsH002RT23.inetia.pl [87.204.224.74]
2/ 100 = 2% |
8 23ms 2/ 100 = 2% 0/ 100 = 0% 87.204.224.0

Trace complete.


MTR:

HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1. Blizzard 0.0% 10 0.4 0.5 0.4 0.7 0.1
2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3. 37.244.9.100 0.0% 10 0.8 0.9 0.7 1.9 0.3
4. 37.244.9.32 0.0% 10 0.8 0.8 0.7 0.9 0.1
5. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

10/08/2016 16:52:02 UTC
--------------------


I hope I'll recive help as fast as possible.
I don't have much time nowadays and would like to finish my season rewards in time.
Avatar of Kiemmaki
Kiemmaki
Network Disconnect during gr's and nephalem's(4)August-18-2016 5:46 AM PDT (3 years ago) Go to Blizzard forum post
Hello legions91,

You Pathping shows data loss within the IP Range, which is most likely the reason for your disconnects.

Posted by: legions91

6 18ms 1/ 100 = 1% 1/ 100 = 1% 10.225.58.5
0/ 100 = 0% |
7 20ms 0/ 100 = 0% 0/ 100 = 0% LodzB040RT02-WarsH002RT23.inetia.pl [87.204.224.74]
2/ 100 = 2% |
8 23ms 2/ 100 = 2% 0/ 100 = 0% 87.204.224.0


You should contact them with this data and let them have a look.

Kind regards

_______________________________________
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https://www.surveymonkey.com/r/Kiemmaki
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