Avatar of Ofirag #2804
Ofirag #2804
Heavy latency and connection issues(1)Category: Technical SupportJune-28-2016 12:29 PM PDT (3 years ago) Go to Blizzard forum post
Hi!
I'm having some issue with connection. now when I say issues, I mean it's unplayable.
It takes a long time to connect and i even get an error 3006 from time to time. But when I'm able to log in and resume game the latency spikes immediately to 3k-15k.

I tried to power cycle my modem, restart the PC, /flushdns, reset network adapter. nothing works.
Everything was perfectly fine just 2 days ago. please help!

As for the system files, pastebin seems to give me some trouble so I created a VolaFile room:
https://volafile.io/r/4vRgM1

Looking Glass Data:
TRACEROUTE:
traceroute to 87.70.19.179 (87.70.19.179), 15 hops max, 60 byte packets
1 Blizzard (Blizzard) 0.372 ms 0.404 ms 0.477 ms
2 * * *
3 37.244.10.100 (37.244.10.100) 2.507 ms 2.549 ms 2.554 ms
4 37.244.10.32 (37.244.10.32) 0.827 ms 0.882 ms 0.964 ms
5 213.19.197.253 (213.19.197.253) 0.561 ms 0.582 ms 0.585 ms
6 ae-3-80.edge5.Frankfurt1.Level3.net (4.69.154.137) 6.904 ms 6.790 ms 6.768 ms
7 ae-3-80.edge5.Frankfurt1.Level3.net (4.69.154.137) 6.764 ms 6.772 ms 6.782 ms
8 212.162.4.54 (212.162.4.54) 7.783 ms 8.004 ms 8.199 ms
9 smilecommunications.TenGE5-4.br02.frf02.pccwbtn.net (63.218.15.51) 7.213 ms 7.144 ms 7.144 ms
10 BRDR-PT-M320-so-3-3-0-0.ip4.012.net.il (80.179.166.18) 59.638 ms 59.634 ms 62.683 ms
11 ACCESS-MR-01-gig3-21.ip4.012.net.il (212.199.5.114) 59.753 ms 59.760 ms 59.758 ms
12 ACCESS-MR-01-vl729.ip4.012.net.il (212.199.6.169) 60.518 ms 60.263 ms 60.268 ms
13 82.102.132.85 (82.102.132.85) 60.483 ms 60.432 ms 60.405 ms
14 * * *
15 * * *

28/06/2016 19:21:54 UTC
--------------------

PING:
PING 87.70.19.179 (87.70.19.179) 56(84) bytes of data.

--- 87.70.19.179 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 4999ms

28/06/2016 19:21:54 UTC
--------------------

MTR:
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1. Blizzard 0.0% 10 0.4 0.4 0.2 0.7 0.1
2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3. 37.244.10.100 0.0% 10 2.6 2.1 0.9 2.7 0.6
4. 37.244.10.32 0.0% 10 1.0 1.3 0.8 3.3 0.8
5. 213.19.197.253 0.0% 10 0.6 0.6 0.6 0.6 0.0
6. ae-3-80.edge5.Frankfurt1.Level3.net 0.0% 10 6.8 6.8 6.7 6.8 0.0
7. ae-3-80.edge5.Frankfurt1.Level3.net 0.0% 10 9.2 7.5 6.8 11.9 1.7
8. 212.162.4.54 0.0% 10 7.4 10.6 7.4 25.9 6.6
9. smilecommunications.TenGE5-4.br02.frf02.pccwbtn.net 0.0% 10 7.2 7.2 7.2 7.3 0.0
10. BRDR-PT-M320-so-3-3-0-0.ip4.012.net.il 0.0% 10 59.7 63.2 59.6 94.7 11.1
11. ACCESS-MR-01-gig3-21.ip4.012.net.il 0.0% 10 59.8 62.8 59.8 88.1 8.9
12. ACCESS-MR-01-vl729.ip4.012.net.il 0.0% 10 60.3 60.4 60.3 60.5 0.0
13. 82.102.132.85 0.0% 10 60.6 60.7 60.4 61.5 0.4
14. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

28/06/2016 19:21:54 UTC
--------------------

As for the system files, pastebin seems to give me some trouble so I created a VolaFile room:
https://volafile.io/r/4vRgM1
Avatar of Kiemmaki
Kiemmaki
Heavy latency and connection issues(2)June-28-2016 12:56 PM PDT (3 years ago) Go to Blizzard forum post
Hello Ofirag,

Please post a dxdiag and MSInfo using the IPs given in the article. Looking glass is not the right tool for this.

There is also a newer driver for your Realtek adapter available https://www.techspot.com/downloads/drivers/essentials/realtek-pcie-lan/. You should deinstall the old driver and install the latest one.

Kind regards

_______________________________________
What's your opinion?

https://www.surveymonkey.com/r/Kiemmaki
Avatar of Kiemmaki
Kiemmaki
Heavy latency and connection issues(7)July-1-2016 11:29 AM PDT (3 years ago) Go to Blizzard forum post
Hello Ofirag,

Yes, of course you are right, i linked the wrong article. I am sorry for that.

There is a huge spike in hop 7. The response time is 5 times higher then the previous one. you should contact your ISP with this data. It seems to be happening in their network.

Posted by: Ofirag

6 16 ms 15 ms 18 ms WAN.PT-04-BB-gig0-1.bb.012.net.il [212.199.73.206]
7 86 ms 86 ms 87 ms 80.179.165.221.static.012.net.il [80.179.165.221]


Kind regards

_______________________________________
What's your opinion?

https://www.surveymonkey.com/r/Kiemmaki
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