 | Heavy latency and connection issues(1) | Category: Technical SupportJune-28-2016 12:29 PM PDT (8 years ago)  |
| Hi! I'm having some issue with connection. now when I say issues, I mean it's unplayable. It takes a long time to connect and i even get an error 3006 from time to time. But when I'm able to log in and resume game the latency spikes immediately to 3k-15k. I tried to power cycle my modem, restart the PC, /flushdns, reset network adapter. nothing works. Everything was perfectly fine just 2 days ago. please help! As for the system files, pastebin seems to give me some trouble so I created a VolaFile room: https://volafile.io/r/4vRgM1 Looking Glass Data: TRACEROUTE: traceroute to 87.70.19.179 (87.70.19.179), 15 hops max, 60 byte packets 1 Blizzard (Blizzard) 0.372 ms 0.404 ms 0.477 ms 2 * * * 3 37.244.10.100 (37.244.10.100) 2.507 ms 2.549 ms 2.554 ms 4 37.244.10.32 (37.244.10.32) 0.827 ms 0.882 ms 0.964 ms 5 213.19.197.253 (213.19.197.253) 0.561 ms 0.582 ms 0.585 ms 6 ae-3-80.edge5.Frankfurt1.Level3.net (4.69.154.137) 6.904 ms 6.790 ms 6.768 ms 7 ae-3-80.edge5.Frankfurt1.Level3.net (4.69.154.137) 6.764 ms 6.772 ms 6.782 ms 8 212.162.4.54 (212.162.4.54) 7.783 ms 8.004 ms 8.199 ms 9 smilecommunications.TenGE5-4.br02.frf02.pccwbtn.net (63.218.15.51) 7.213 ms 7.144 ms 7.144 ms 10 BRDR-PT-M320-so-3-3-0-0.ip4.012.net.il (80.179.166.18) 59.638 ms 59.634 ms 62.683 ms 11 ACCESS-MR-01-gig3-21.ip4.012.net.il (212.199.5.114) 59.753 ms 59.760 ms 59.758 ms 12 ACCESS-MR-01-vl729.ip4.012.net.il (212.199.6.169) 60.518 ms 60.263 ms 60.268 ms 13 82.102.132.85 (82.102.132.85) 60.483 ms 60.432 ms 60.405 ms 14 * * * 15 * * * 28/06/2016 19:21:54 UTC -------------------- PING: PING 87.70.19.179 (87.70.19.179) 56(84) bytes of data. --- 87.70.19.179 ping statistics --- 4 packets transmitted, 0 received, 100% packet loss, time 4999ms 28/06/2016 19:21:54 UTC -------------------- MTR: HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev 1. Blizzard 0.0% 10 0.4 0.4 0.2 0.7 0.1 2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 3. 37.244.10.100 0.0% 10 2.6 2.1 0.9 2.7 0.6 4. 37.244.10.32 0.0% 10 1.0 1.3 0.8 3.3 0.8 5. 213.19.197.253 0.0% 10 0.6 0.6 0.6 0.6 0.0 6. ae-3-80.edge5.Frankfurt1.Level3.net 0.0% 10 6.8 6.8 6.7 6.8 0.0 7. ae-3-80.edge5.Frankfurt1.Level3.net 0.0% 10 9.2 7.5 6.8 11.9 1.7 8. 212.162.4.54 0.0% 10 7.4 10.6 7.4 25.9 6.6 9. smilecommunications.TenGE5-4.br02.frf02.pccwbtn.net 0.0% 10 7.2 7.2 7.2 7.3 0.0 10. BRDR-PT-M320-so-3-3-0-0.ip4.012.net.il 0.0% 10 59.7 63.2 59.6 94.7 11.1 11. ACCESS-MR-01-gig3-21.ip4.012.net.il 0.0% 10 59.8 62.8 59.8 88.1 8.9 12. ACCESS-MR-01-vl729.ip4.012.net.il 0.0% 10 60.3 60.4 60.3 60.5 0.0 13. 82.102.132.85 0.0% 10 60.6 60.7 60.4 61.5 0.4 14. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 28/06/2016 19:21:54 UTC -------------------- As for the system files, pastebin seems to give me some trouble so I created a VolaFile room: https://volafile.io/r/4vRgM1 | ||
 | Heavy latency and connection issues(2) | June-28-2016 12:56 PM PDT (8 years ago) |
| Hello Ofirag, Please post a dxdiag and MSInfo using the IPs given in the article. Looking glass is not the right tool for this. There is also a newer driver for your Realtek adapter available https://www.techspot.com/downloads/drivers/essentials/realtek-pcie-lan/. You should deinstall the old driver and install the latest one. Kind regards _______________________________________ What's your opinion? https://www.surveymonkey.com/r/Kiemmaki | ||
| Heavy latency and connection issues(7) | July-1-2016 11:29 AM PDT (8 years ago) |
| Hello Ofirag, Yes, of course you are right, i linked the wrong article. I am sorry for that. There is a huge spike in hop 7. The response time is 5 times higher then the previous one. you should contact your ISP with this data. It seems to be happening in their network. 6 16 ms 15 ms 18 ms WAN.PT-04-BB-gig0-1.bb.012.net.il [212.199.73.206] 7 86 ms 86 ms 87 ms 80.179.165.221.static.012.net.il [80.179.165.221] Kind regards _______________________________________ What's your opinion? https://www.surveymonkey.com/r/Kiemmaki | ||
