Avatar of SOULFLY #3645
SOULFLY #3645
constantly stuck on new game loading issue(1)Category: Technical SupportJune-11-2016 11:55 PM PDT (3 years ago) Go to Blizzard forum post
hello sir,
thank you for reading this thread, I'm having troble rencently on d3 new game create and joining games,
constantly I'm suffering on loading screen (loading bar) progress when i join or create new games, turns out that the loading bar moving lower as normal, then i have to force quitting the application then relog again and again.
I've tried on US and ASIA server to investigate the problem since this poor experience, i have no trouble on both 2 servers!
I've tried on another windows platform for test on EU server(usually on mac) i have the same problem as well!
please help me, if that indicates I'm having problem on EU server connection or something else?
thank you!

here is b.net test log on eu diablo3:

PING:
PING 183.245.231.204 (183.245.231.204) 56(84) bytes of data.

--- 183.245.231.204 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 4998ms

12/06/2016 06:50:39 UTC
--------------------

TRACEROUTE:
traceroute to 183.245.231.204 (183.245.231.204), 15 hops max, 60 byte packets
1 Blizzard (Blizzard) 0.332 ms 0.407 ms 0.485 ms
2 * * *
3 37.244.10.102 (37.244.10.102) 2.506 ms 2.546 ms 2.653 ms
4 37.244.10.34 (37.244.10.34) 1.870 ms 1.888 ms 1.889 ms
5 213.19.197.253 (213.19.197.253) 0.576 ms 0.591 ms 0.594 ms
6 ae-4-90.edge5.LosAngeles1.Level3.net (4.69.144.203) 142.086 ms 142.161 ms 142.178 ms
7 ae-4-90.edge5.LosAngeles1.Level3.net (4.69.144.203) 142.168 ms 142.164 ms 142.159 ms
8 CHINA-MOBIL.ear3.LosAngeles1.Level3.net (4.16.29.166) 144.580 ms 143.844 ms 143.837 ms
9 221.183.21.193 (221.183.21.193) 313.060 ms 312.576 ms 312.718 ms
10 221.176.22.205 (221.176.22.205) 307.132 ms 308.282 ms 307.108 ms
11 221.183.23.37 (221.183.23.37) 313.204 ms 313.218 ms 313.219 ms
12 221.176.22.122 (221.176.22.122) 250.537 ms 221.183.11.158 (221.183.11.158) 247.832 ms 247.834 ms
13 221.183.12.142 (221.183.12.142) 246.371 ms 221.183.12.138 (221.183.12.138) 274.041 ms 247.757 ms
14 211.140.0.178 (211.140.0.178) 261.046 ms 261.096 ms 260.701 ms
15 183.245.231.204 (183.245.231.204) 328.278 ms 256.545 ms 328.092 ms

12/06/2016 06:50:39 UTC
--------------------

MTR:
Error! Please, try again later.

12/06/2016 06:50:39 UTC
--------------------
Avatar of Tiogaradh
Tiogaradh
constantly stuck on new game loading issue(2)June-12-2016 1:30 AM PDT (3 years ago) Go to Blizzard forum post
Hey there,
Where is it that you're trying to connect from, your traceroute shows some unusual routing, are you using any kind of proxy or tunneling service?

_____________________________________________________
Na na na na na na na na na na na na na na na na Survey!
https://www.surveymonkey.com/s/Tiogaradh
Avatar of Kiemmaki
Kiemmaki
constantly stuck on new game loading issue(6)July-14-2016 6:05 AM PDT (3 years ago) Go to Blizzard forum post
Hello MrSleepy,

I have answered you in the other thread. Unlike the one above, your data doesn't show an usual routing. Please follow the steps given in the article as a first step.

Kind regards

_______________________________________
What's your opinion?

https://www.surveymonkey.com/r/Kiemmaki
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