Avatar of Burial #2837
Burial #2837
Disconnecting when playing FB/Archon(1)Category: Technical SupportMay-7-2016 12:54 AM PDT (8 years ago) Go to Blizzard forum post
I seem to be getting a lot of random disconnects from the game when I'm running greater rifts as firebird/archon. It doesn't happen at all when I'm running other builds. I've tried resetting my modem, flushing the dns cache, repairing my game install and it didn't change anything. Any input?
Avatar of Kiemmaki
Kiemmaki
Disconnecting when playing FB/Archon(4)May-7-2016 10:37 AM PDT (8 years ago) Go to Blizzard forum post
Hello everybody,

I am sorry to hear about your issue. Have you all tried the steps, even the advanced ones, given in this article ?

Kind regards

_______________________________________
What's your opinion?

https://www.surveymonkey.com/r/Kiemmaki
Avatar of Kiemmaki
Kiemmaki
Disconnecting when playing FB/Archon(7)May-8-2016 5:10 AM PDT (8 years ago) Go to Blizzard forum post
Hello Burial,

If so, could you please provide a dxdiag and MSInfo, traceroute and a pathping here please, so that i can have a look? If the data is too big to be posted on the forum directly, you can use a page like pastebin.com and post the link to it here then.

Kind regards

_______________________________________
What's your opinion?

https://www.surveymonkey.com/r/Kiemmaki
Avatar of Kiemmaki
Kiemmaki
Disconnecting when playing FB/Archon(9)May-8-2016 11:52 AM PDT (8 years ago) Go to Blizzard forum post
Hello Burial,

Your network adapter could need an update as well. And could you please provide a pathping as well?

Kind regards

_______________________________________
What's your opinion?

https://www.surveymonkey.com/r/Kiemmaki
Avatar of Kiemmaki
Kiemmaki
Disconnecting when playing FB/Archon(12)May-8-2016 1:03 PM PDT (8 years ago) Go to Blizzard forum post
Hello Burial,

Well, it is not actually a hardware issue but a connection issue possibly caused by software. Here is a link to the latest driver for your Intel(R) Ethernet Connection (2) I218-V,
https://downloadcenter.intel.com/download/23071/Network-Adapter-Driver-for-Windows-8-1-?product=71305

Please try it and see if that helps.

Kind regards

_______________________________________
What's your opinion?

https://www.surveymonkey.com/r/Kiemmaki
Avatar of Kiemmaki
Kiemmaki
Disconnecting when playing FB/Archon(16)May-12-2016 6:25 AM PDT (8 years ago) Go to Blizzard forum post
Hello all,

Yes, since Burial didn't post anymore, i guess his issue is solved. At least, that is what i hope.

Could you two other (Mojacks and MSN) please post a dxdiag and MSInfo, pathping and a traceroute here? So that i can have a look? If the data is too big to be posted on the forum directly, you can use a page like pastebin.com and post the link to it here then.

Kind regards

_______________________________________
What's your opinion?

https://www.surveymonkey.com/r/Kiemmaki
Feedback for Diablo Somepage