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Burial #2837
Disconnecting when playing FB/Archon(1)Category: Technical SupportMay-7-2016 12:54 AM PDT (4 years ago) Go to Blizzard forum post
I seem to be getting a lot of random disconnects from the game when I'm running greater rifts as firebird/archon. It doesn't happen at all when I'm running other builds. I've tried resetting my modem, flushing the dns cache, repairing my game install and it didn't change anything. Any input?
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Kiemmaki
Disconnecting when playing FB/Archon(4)May-7-2016 10:37 AM PDT (4 years ago) Go to Blizzard forum post
Hello everybody,

I am sorry to hear about your issue. Have you all tried the steps, even the advanced ones, given in this article ?

Kind regards

_______________________________________
What's your opinion?

https://www.surveymonkey.com/r/Kiemmaki
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Kiemmaki
Disconnecting when playing FB/Archon(7)May-8-2016 5:10 AM PDT (4 years ago) Go to Blizzard forum post
Hello Burial,

If so, could you please provide a dxdiag and MSInfo, traceroute and a pathping here please, so that i can have a look? If the data is too big to be posted on the forum directly, you can use a page like pastebin.com and post the link to it here then.

Kind regards

_______________________________________
What's your opinion?

https://www.surveymonkey.com/r/Kiemmaki
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Kiemmaki
Disconnecting when playing FB/Archon(9)May-8-2016 11:52 AM PDT (4 years ago) Go to Blizzard forum post
Hello Burial,

Your network adapter could need an update as well. And could you please provide a pathping as well?

Kind regards

_______________________________________
What's your opinion?

https://www.surveymonkey.com/r/Kiemmaki
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Kiemmaki
Disconnecting when playing FB/Archon(12)May-8-2016 1:03 PM PDT (4 years ago) Go to Blizzard forum post
Hello Burial,

Well, it is not actually a hardware issue but a connection issue possibly caused by software. Here is a link to the latest driver for your Intel(R) Ethernet Connection (2) I218-V,
https://downloadcenter.intel.com/download/23071/Network-Adapter-Driver-for-Windows-8-1-?product=71305

Please try it and see if that helps.

Kind regards

_______________________________________
What's your opinion?

https://www.surveymonkey.com/r/Kiemmaki
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Kiemmaki
Disconnecting when playing FB/Archon(16)May-12-2016 6:25 AM PDT (4 years ago) Go to Blizzard forum post
Hello all,

Yes, since Burial didn't post anymore, i guess his issue is solved. At least, that is what i hope.

Could you two other (Mojacks and MSN) please post a dxdiag and MSInfo, pathping and a traceroute here? So that i can have a look? If the data is too big to be posted on the forum directly, you can use a page like pastebin.com and post the link to it here then.

Kind regards

_______________________________________
What's your opinion?

https://www.surveymonkey.com/r/Kiemmaki
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