Avatar of pistra #21365
pistra #21365
The game crashes(1)Category: Technical SupportMay-7-2016 10:35 AM PDT (4 years ago) Go to Blizzard forum post
Hi Blizzard team,
Here is my new thread.
Everytime when i am trying to talk with Tyrael in act 5 the game is dropping me.
I have no conflicts in drivers.
What can i do to play normally?

And again I am sorry for my bad English.
Avatar of Kiemmaki
Kiemmaki
The game crashes(2)May-7-2016 10:40 AM PDT (4 years ago) Go to Blizzard forum post
Hello pistra,

Thank you for your understanding. I didn't mean to be mean but if you post in a different users thread, your question might be forgotten and not seen. That's why it is better to open a new thread. And your English is brilliant by the way.

Could you please post a traceroute, pathping and a dxdiag and MSInfo here? If the data is too big to be posted on the forum directly, you can use a page like pastebin.com and post the link to it here then.

Kind regards

_______________________________________
What's your opinion?

https://www.surveymonkey.com/r/Kiemmaki
Avatar of Kiemmaki
Kiemmaki
The game crashes(6)May-7-2016 11:48 AM PDT (4 years ago) Go to Blizzard forum post
Hello pistra,

Yes, please post the MSInfo here, but use a webpage like pastebin.com and post the link here. But i could see already, that the driver of your graphics card is almost 6 years old. That is way too old for a graphics driver and might be the reason for this issue. Please make sure that you update all the drivers of your hardware on the webpages of the different manufacturers, don't use the windows update for it.

And please re-run the pathping and traceroute, because you used the IP from pastebin by mistake. Please use the IPs given in the article.

Kind regards

_______________________________________
What's your opinion?

https://www.surveymonkey.com/r/Kiemmaki
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