Avatar of relee #2647
relee #2647
Loading Times = Network disconnect(1)Category: Technical SupportMay-15-2016 5:47 AM PDT (3 years ago) Go to Blizzard forum post
The game connection has been lost your client has been disconnected from the server.

Since this morning , impossible to come in game....

/help please
Avatar of Kiemmaki
Kiemmaki
Loading Times = Network disconnect(2)May-15-2016 6:32 AM PDT (3 years ago) Go to Blizzard forum post
Hello relee,

I am sorry to hear about your issue. Please follow the relevant steps from this article (ignore the World of Warcraft part) and let me know if it helps.

Kind regards

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https://www.surveymonkey.com/r/Kiemmaki
Avatar of Xulkayci
Xulkayci
Loading Times = Network disconnect(17)May-17-2016 2:04 AM PDT (3 years ago) Go to Blizzard forum post
Hey relee

Looking at your results here:

Posted by: relee

185.60.112.157

1 192.168.0.254 (192.168.0.254) 1.088 ms 0.713 ms 0.875 ms 1.111 ms 1.418 ms 0.908 ms * 1.072 ms 1.735 ms 0.724 ms 0.857 ms 0.735 ms * 1.378 ms 0.811 ms 0.773 ms 0.847 ms 0.862 ms * 3.756 ms 0.821 ms 0.713 ms 1.370 ms 0.789 ms * 1.007 ms 0.851 ms 0.693 ms 0.824 ms 0.839 ms (13% loss)

Posted by: relee

185.60.112.158

1 192.168.0.254 (192.168.0.254) 3.727 ms 2.038 ms 0.808 ms 0.893 ms 0.788 ms 0.671 ms * 0.900 ms 4.419 ms 6.173 ms 0.787 ms 2.001 ms * 4.876 ms 1.072 ms 0.790 ms 0.794 ms 0.721 ms * 3.979 ms 2.148 ms 1.588 ms 1.192 ms 0.811 ms * 1.209 ms 0.829 ms 0.813 ms 0.957 ms 0.694 ms (13% loss)

You've got data loss on the first connection between your machine and router, and it's slower than I'd expect, usually that first hop is less than 1ms.

If you're using a wireless connection, try instead to go wired direct to your router/modem to see if there's any improvement.

If it's still happening on a wired connection, rerun the pathping and traceroute tests so we can check again for you.

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https://www.surveymonkey.com/r/Xulkayci
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